We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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My last shipment came very late and I was sent an email stating my next purchase would be 50% off. This didn't happen.
Response from PetLabCo.Nov 7, 2019
Hi Barbara, we are sorry to hear that your order came late and that the discount was not applied to your last order. We will have this issue sorted out by one of our customer service representatives. Again, we sincerely apologize for any inconvenience caused. Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes.
SL
Stephen L.
Good Product/Poor Order Fulfillment
The product is great, but the people working in order fulfillment department apparently have not been trained to update a customers address. I have called several times and I have e-mailed several times, and Petlab continues to ship my product to an old address. I don't know, maybe it's their software, but it doesn't matter how good the product is when you can't get it shipped to the correct address. Every time I talk to them, they tell me how sorry they are, and how the issue has been fixed, and it won't happen again. Then, my next order gets shipped to my old address. Then, I e-mail them, and then we start the whole process over. I moved back in June, and it is now November. Guess what, I just got another shipment confirmation. These dummies shipped it to the old address again. I bet they're going to be sorry, and they'll ensure me that this will never happen again...until next month.
Response from PetLabCo.Nov 7, 2019
Hi Stephen, we are very sorry if we continuously failed to address your shipping issue despite the countless attempt to have it corrected in our end. We have raised this concern with our Technical Department to have this checked and sorted out. We find it odd in our end also, as there have been countless changes made on your account. We understand this whole situation is indeed frustrating but we will strive to have these kinds of errors addressed by all means. We thank you for reporting this situation to us so we can better improve our system. We sincerely appreciate this kind of feedback as this will lead us to customer-directed improvements on our offers and customer service.
Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes.
NM
Natalie M.
Garbage Customer Service
The dental formula seems to be working well. It does have an odor to it despite what it claims. I’m quite happy with the product so far- we’re only 1month into using it. The customer service however, is absolute garbage. Almost cancelled my last order of 5 bottles due to the “customer service representative” who “assisted” my call. 3 stars is being generous.
Response from PetLabCo.Nov 6, 2019
Hi Nathalie, thank you for the feedback. We sincerely apologize if were not able to reply right away via email. We want you to know that it is our utmost priority to respond back to all our customers' concern, unfortunately, due to the volume of emails received, we were not able to respond to you and explain the nature of the 'upsell in an order'. Nevertheless, I would just like to let you know that we take customer's feedback very seriously as we are always striving to improve our product and services.
Upon checking, I see that you decided to keep the bottles as they are working just fine for your dog, which we consider is great news. We do look forward to how it goes now in the second month.
Aside from emailing us at [email protected], you may also send us a direct message via our FB page or Messenger for any concerns/questions about our products and processes. Cheers!
JM
Janine M.
Poor arrival time!
Poor arrival time!
Response from PetLabCo.Oct 30, 2019
Hi Janine thank you for the feedback! We are sorry to hear that there was a two days delay in the arrival of your Multivitamin Chew. Upon checking, our warehouse immediately processed your order after placed it online. Pick-up by USP was on schedule too, however, your order was sent to the wrong local post office which in turn caused the delay. We sincerely apologize for this matter.
Please don't hesitate to reach out to us at [email protected] if you have any concerns/questions about our products and processes.
Cheers!
KR
Ken R.
You get 3 stars for quickly replacing…
You get 3 stars for quickly replacing my first order. It was received in poor condition. The box was saturated with the contents of one bottle (empty) and the second partially drained. Both bottles were essentially opened as the twist on cap was loose and the paper seal under the cap on both bottles was peeling off.
I called and told them of my experience and they promptly reordered. I received it today. One bottle was in a similar condition with a few small drops showing on the inside of the box. The other bottle seems sealed.
You should work on your packaging. These bottles are prone to such failure and both packages were received in identical shipping. Nothing to stop leaking if the bottle tops are not sealed.
Now to see if the product works. :)
Response from PetLabCo.Oct 30, 2019
Hi Ken, thank you for the feedback and for taking the time to communicate to us why our product didn't meet your expectations -- particularly the packaging part. We completely understand your frustration and we sincerely apologize for any inconvenience caused.
We would just like to let you know that we take customer's feedback very seriously as we are always striving to improve our product and services. It's feedback like yours that helps us improve as a company! Rest assured we will open your comment with our Managers so we could further improve the packaging and bottle-seal of our products.
As for the product, we look forward to hearing from you the results on your dog. Cheers!
KD
K D.
Recipe change??
A little disturbing to reorder & find a new formula which doesn’t seem to have a number of the ingredients which caused me to order the first time: turmeric, salmon oil, shellfish glucosamine & an additional mineral from mussels, honey, pork gelatin, brewers yeast, etc).
The new list isn’t nearly as impressive nor as natural-sounding. (My grandmother was making her own yogurt & her own dog food back in the 50’s/60’s so I plead guilty to being a fanatic on the natural nutrients issue.
I’m pretty sure I would not have chosen the new chews off the shelf at the grocery store because of the ingredients listed. (Part of the reason I went exploring on the web!). BUT I will def give this batch a try & also report back after one jar is used.
Response from PetLabCo.Oct 19, 2019
Hi K! Thank you for your feedback. The ingredients you listed above are in the new and improved formula, which was what you got in your first order. You may have gotten the link for the old formula and ordered from there for your latest purchase.
While our studies show that the new formula is even more effective at alleviating joint pain and arthritis as well as reducing joint inflammation, thousands of dog owners have reported seeing great results with the old formula as well. We're glad that you're willing to give it a try. In any case, you can always send us an email at [email protected] if you're not satisfied with this purchase, and we'd be happy to send you the new formula as a replacement.
Cheers :)
MF
McKenzie F.
Formula change, less effective
Honestly, the first joint chews I received were awesome. In fact, they seemed to also have helped with my dog’s cough due to collapsing trachea! BUT, and it’s a BIG but:
it looks like they changed the formula. My dogs, who have very few teeth, have a hard time chewing these new chews, as they’re hard (the original ones were soft.) And, since switching over, they don’t seem to be working as well as the soft chews. Horribly disappointed in the formula change. Why, Petlab?
Response from PetLabCo.Oct 17, 2019
Hi McKenzie! Thank you for leaving us this feedback. We're sorry to hear the new formula isn't working so well for your dog. We completely understand why you feel that way. The team is working daily to get the best possible products to your dog. Our studies show that the new formula is even more effective at alleviating joint pain and arthritis as well as reducing joint inflammation. However, we also understand that each dog will respond differently to it and show varying results.
No worries though as we have processed a free order of 4 jars of the old formula to be sent to you! One of our representatives will also reach out to you via email, providing the link to the old formula so you'll know where to go should you wish to order more of it.
If you have any more concerns, simply email us at [email protected] or give us a call at +1 941-217-1456, and we'd be happy to attend to you.
Cheers!
MA
Maria
My dog can now sort off get up from the…
My dog can now sort off get up from the floor but she does not run or play like your ad says. Hype
Response from PetLabCo.Oct 16, 2019
Hi Maria! We're very sorry to know the chews didn't work that well for your dog. Sometimes it's the case that there are deeper underlying issues, and so it's worth consulting your vet. Essentially, as this product is scientifically designed for dogs who have inflammatory conditions and general joint issues, it should improve every dog's overall mobility if their joint problems are general. However, conditions such as hip dysplasia, nerve damage or a torn ACL will not be directly, nor completely helped by these chews. The proven ingredients may help fortify the surrounding joints and cartilage, in turn reducing the negative symptoms, but problems will still persist.
Please keep us updated on any further check-ups as we'd love to offer our support. We do offer a 90-day money-back guarantee as we know the chews will not work for every dog. If you wish to claim your refund, we'd be happy to attend to you. Simply email us at [email protected] so we can assist you quickly.
Thank you for giving our chews a try! :)
