PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 26, 2025

Hi Nesta, It sounds like your pup isn’t quite convinced yet! Some dogs can be a bit hesitant with new treats, especially if the taste or texture is unfamiliar. You might try breaking it up into smaller pieces, mixing it with something she already loves, or even presenting it in a playful way to spark her curiosity. If she still isn’t interested, it could just be a matter of preference—every dog is different! If you need help finding an alternative or have any questions about our refund policy, you may reach us at [email protected]. Hopefully, she warms up to it soon! 🐾💙 Best regards, PetLab Co.

Response from PetLabCo.May 26, 2025

Hi Elisa, We're sincerely sorry you had this experience. We understand how frustrating it can be! We have arranged for a replacement to be sent to you via expedited shipping. Kindly watch out for a confirmation email from PetLab Co. containing the details of your new order. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 26, 2025

Hi Elias, We're sorry to hear your dog isn't a big fan of the Allergy & Immune Chews. We know how frustrating it can be when our pups aren't excited about what we offer them. Here are some suggestions our other customers have found successful when their dog is being a picky eater. - Place a little peanut butter on the chew (Xylitol free) - Wrap the chew in a piece of cheese - Place a little bit of plain yogurt on the chew - Wrap the chew in a thin piece of their favorite meat - Place on their favorite food or treat When considering any of these suggestions, please keep in mind any allergies or sensitivities your dog may have. If you have any other concerns, we recommend speaking with your veterinarian. Please reach out to us at [email protected] if you have further questions. Best regards, PetLab Co.

Response from PetLabCo.May 26, 2025

Hi Martha, We're sorry you didn't receive a reply to your cancellation request. After checking our records, we found no messages/emails with such a request. We're sorry for the inconvenience this may have caused you. Someone from our team will reach out to you through email to take care of your return and refund request. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 24, 2025

Hi Cheryl, We're sorry to hear you had difficulty canceling your subscription. We have gone ahead and taken care of this for you. You will receive an email from us confirming the cancellation of your subscription. Thank you for being part of our pack! Best regards, PetLab Co.

Response from PetLabCo.May 24, 2025

Hi Kelly, We're sorry your deliveries seem to come too fast. We checked your account and can confirm that an order of Probiotic Chew is shipped every 30 days. The last one was on April 8, and the most recent was on May 8. The next subscription order will be on June 7. Someone from our team will reach out to you to help adjust your delivery frequency. Kindly respond to the email so that we can get this sorted for you ASAP. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 24, 2025

Hi Leticia, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. You can also reach us at [email protected] and let us know what issues or concerns you need help with. We will endeavor to resolve them for you as promptly as possible. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 23, 2025

Hi Michele, We're sorry for any confusion caused. It appears that no steps were taken on our customer account portal to cancel the subscription. A member of our customer experience team will be reaching out to assist you with your subscription. Thank you, and we look forward to resolving this for you. Warm regards, PetLab Co.