PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 29, 2025

Hi Joey, Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine to check with their vet first. Someone from our team will reach out to you with more information. Thank you! Warm regards, PetLab Co.

Response from PetLabCo.May 28, 2025

Hello Derrick, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. We're also sorry you couldn't access your account. Our portal is designed so that users can manage their subscriptions easily. We'd like to check what went wrong. Kindly share with us your order details. Once we have this information, we'll be able to look into it and make sure this is resolved for you right away. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 28, 2025

Hi Suzan, Thank you for sharing your feedback. Keep in mind that it can take up to 3 months of using supplements regularly to get the most out of their potential benefits. Your dog has been on them for less than a week, so we recommend sticking to the course. We hope you see more visible results soon. You may contact us at [email protected] if you have other concerns. Best regards, PetLab Co.

Response from PetLabCo.May 27, 2025

Hi Jason, We're sorry to hear that your dog isn't showing the results you were hoping for yet. The full benefits of supplements may take around 3 months to show. While some pups might see positive changes in the first month, others might notice progress in months 2 and 3. So keep giving the supplement to your dog for a little bit longer to get all the benefits it can offer. 😊 Best regards, PetLab Co.

Response from PetLabCo.May 27, 2025

Hi Melissa, We appreciate you trying our product and sharing this feedback. We're sorry to hear that your dogs didn't enjoy it, and one of your dogs had this experience. We'll be reaching out to you to learn more about your experience. We appreciate your patience. Best regards, PetLab Co.

Response from PetLabCo.May 26, 2025

Hallo, es tut uns leid, dass du und dein Hund diese Erfahrung gemacht habt. Wir nehmen dein Feedback sehr ernst und möchten gerne mehr über die Reaktion deines Hundes erfahren. Könntest du uns bitte deine Bestellnummer mitteilen? Sobald wir diese haben, werden wir uns bei dir melden, um dir weiterzuhelfen. Vielen Dank! Mit freundlichen Grüßen, PetLab Co.

Response from PetLabCo.May 26, 2025

Hi Karen, It sounds like your pup isn’t quite convinced yet! Some dogs can be a bit hesitant with new treats, especially if the taste or texture is unfamiliar. You might try breaking it up into smaller pieces, mixing it with something she already loves, or even presenting it in a playful way to spark her curiosity. If she still isn’t interested, it could just be a matter of preference—every dog is different! If you need help finding an alternative or have any questions about our refund policy, you may reach us at [email protected]. Hopefully, she warms up to it soon! 🐾💙 Best regards, PetLab Co.

Response from PetLabCo.May 26, 2025

Hi Paul, We're really sorry to hear that the Probiotic Chews didn’t provide the relief you were hoping for with your Shih Tzu. That must be incredibly frustrating, especially after investing time and money into trying to help him feel better. We never want our products to feel like an expensive disappointment, and your experience is important to us. Since every dog’s system is different, sometimes what works well for one might not have the same effect on another, especially when dealing with persistent skin and digestive issues. If you’d like, our Customer Experience Team can assist in finding alternative options. Don't hesitate to reach out to us at [email protected]. Your feedback matters, and we truly appreciate you giving our product a chance. We’re wishing you and your pup the best, and if there’s anything else we can do, we’re here for you. 💙🐾 Best regards, PetLab Co.