PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Apr 29, 2026

Hi there, Jan! We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.®

Response from PetLabCo.Apr 28, 2026

Hi Kennetha, Thank you so much for sharing your experience. We are so sorry for any frustration this has caused. Someone from our Customer Experience team will follow up with you shortly to provide support. Regards, PetLabCo.®

Response from PetLabCo.Apr 26, 2026

Hello Mary, We’re sorry to hear about your experience with the subscription. We understand your concern and would like to clarify that auto-shipments are processed based on the scheduled delivery dates set for your subscription. That said, we’d be happy to review your account to ensure everything is correct and assist you further. Our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Apr 25, 2026

Hi Maria, thank you for taking the time to leave this review and we're sorry to hear about the difficulty. We will relay this feedback to our team and look into this further. Please do not hesitate to reach back out to us with any additional questions and concerns, we're always happy to help! Best regards, PetLabCo.®

Response from PetLabCo.Apr 21, 2026

Hi Bridgette, We appreciate you bringing this to our attention. We're sorry to hear your delivery was left in the yard and your dog ate it. Our team will be reaching out to you to make this right. Hope to hear from you soon. Kind regards, PetLabCo.®

Response from PetLabCo.Apr 21, 2026

Hi Kari, We appreciate your feedback and are glad you love our product. We're sorry to hear about the subscription issue. You can always manage our subscription by accessing your Customer Account Portal. Could you please share your order ID so we can locate your account and assist you accordingly? We’re here to help with this. Kind regards, PetLabCo.®

Response from PetLabCo.Apr 10, 2026

Hi Michaelene, We appreciate your feedback and regret that the delivery wasn't to your expectations. We'll pass along this feedback to our team. Kind regards, PetLabCo.

Response from PetLabCo.Mar 20, 2026

Hi Eric, Thank you for sharing your experience. We understand all dogs are unique. While the majority of our customers report seeing the benefits after 90 days of consistent use, it can take some dogs longer. We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further? Best regards, PetLabCo.