PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 15, 2026

Hi Di, We're really sorry this happened — that’s definitely not how your delivery should have been handled. We understand how frustrating it is to have a package left in the rain instead of being placed securely in your mailbox. Your feedback is important to us, and we’ll be reporting this to our third-party courier so this doesn’t happen again in the future. Our Customer Experience team will be in touch to provide further support. Thank you for allowing us the time to make this right. Kind regards, PetLabCo.

Response from PetLabCo.Jan 15, 2026

Hi Joanna, We’re really sorry for the inconvenience and the trouble you’ve had trying to reach us. You can always contact us directly through the “Contact Us” page on our website, and one of our representatives will be happy to assist. In the meantime, a member of our team will be reaching out to you to help with the changes you’d like to make to your order. We truly look forward to assisting you and getting this resolved as smoothly as possible. Warm regards, PetLabCo.

Response from PetLabCo.Jan 8, 2026

Hello Margaret, We are sorry about the confusion. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further? Best regards, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Todd, We're sorry for the inconvenience caused. It shows that your orders were delivered within our standard 3–5 business day timeframe. Although the orders were placed on the same date, they were checked out as separate orders, which is why they were processed and mailed separately. This can sometimes make it feel like delivery takes longer overall, and we understand how inconvenient that can be. If you’d prefer to have your items shipped together in the future, please don't hesitate to reach out to us at [email protected] we're always happy to help! All the best, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi John, We appreciate you bringing this to our attention. We're sorry to hear the delivery bag was wet, even though the bottles were full. We'll look into this to this issue for you. Someone from our Customer Experience team will personally reach out shortly to help sort this out for you. We truly appreciate you hanging in there with us. Kind regards, PetLabCo.

Response from PetLabCo.Jan 7, 2026

Hi Rob, We appreciate your feedback and are glad the ProBright seems to be working well for your dog. We’re really sorry for the frustration and confusion you’ve experienced. Just a reminder that subscriptions are only created when the “Save more with a subscription” option is selected during checkout — we never enroll customers without their permission. Please send us your order ID, and our team will gladly review your account and help resolve this as quickly as possible. Thank you for giving us the opportunity to assist. Warm regards, PetLabCo.

Response from PetLabCo.Dec 28, 2025

Hello Kathy! I’m sorry to hear your pup isn’t a big fan of the powder. We understand that every dog is unique, especially when it comes to their taste buds. Here are a few tips that often help picky eaters enjoy the powder: 1. For Dry Food: Slightly wet your dog's food and then add the recommended amount. 2. For Wet Food or Food with Liquid (food) Topper: Simply add the recommended amount. 3. You could also try mixing it with a bit of bone broth. It is a good idea to help make it more palatable to your pup without diminishing the benefits of ProBright. Please keep in mind any allergies or sensitivities your dog may have, and if you have further concerns, we recommend checking with your vet. Feel free to reach out if you have any other questions! Best Regards, PetLabCo.

Response from PetLabCo.Dec 25, 2025

Hello Bryan, Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your delivery experience. We’ve gone ahead and noted your preference on our end and will share this feedback with the carrier to help improve future deliveries. That said, delivery placement is ultimately handled by the local courier, so you may also wish to contact them directly to ensure your preferred delivery location is followed moving forward. Please don’t hesitate to reach out if there’s anything else we can assist you with—we’re always happy to help. Best Regards, PetLabCo.