We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Good product. And good service. I tell my friends about your joint care and some of them have become a customer too. Thank You
Response from PetLabCo.Jul 31, 2020
Hi Vinnie,
You are very much welcome! We are so honored to hear such kind words from you. It makes us so proud of all our efforts and hard work. Trust that with Petlab, you will always get what you paid for and more. We appreciate your recommendation :) Have a wonderful day ahead!
All the best,
Petlab Co.
RT
Rachel T.
Moved and didn’t get a shipment
Moved and didn’t get a shipment. Petlab sent me a new shipment no charge and got here fairly quickly. Got back to me quickly and My pets and I enjoy the product.
Response from PetLabCo.Jul 31, 2020
Hi Rachel,
Thanks for your appreciative review. It's such a delight to hear that you're astonished by our service and the quality of our products :) We're glad that you are getting spectacular results too. We wish you and your fur baby all the best! Stay safe always ❤️
=Petlab Co.
OW
Owen W.
Just incase people aren't sure about…
Just incase people aren't sure about these, I bought these for my dog archie he's been taking one a day, this will be day 17, archie was having difficulty walking up stairs and was getting really slow at walking, he wasn't keen to jump off the sofa like he used to, Infact when he was younger he used to leap like a deer across the garden path... So after 17 days yep there is definitely a difference instead of slow walking he's trotting along now and starting to run up the stairs again, not all the way up but to see him start to run them again was ace, he can do longer walks now. I was actually thinking his time was up, seen these on Facebook and thought I have to give this a go and am glad I did, sorry if this is a long winded post, but I just had to let you all know this really works 👍. By the way, archie turned 13 on the 4th of July ☺
Just a little update Archie passed away 31/7/21 R.I.P. wee man.
Response from PetLabCo.Jul 31, 2020
Hi Owen,
It's such a delight to hear that you're seeing significant improvements in Archie's mobility already! We're extremely grateful that you have allowed us to help him feel better and active again ❤️ Sending him the happiest belated birthday wish. Thank you so much for this wonderful review.
All the best,
Petlab Co.
GT
Gary T.
I love your products and I've had great…
I love your products and I've had great success with them the anti-itch and the joint in the mouth wash for the dogs you put in their water is great thank you for a great service
Response from PetLabCo.Jul 30, 2020
Hi Gary,
It's such a delight to hear that you're astonished by our service and the quality of our products :) and we're glad that you are getting spectacular results too. Thank you so much for your overwhelming review! We really appreciate it.
Many thanks,
Petlab Co.
RP
Russ P.
Saved by the Chew
I had a 100 lb. silver lab, ., he was 11yrs. 7 mon. His hips went out in the end of Oct. 2019. I had him on a glucossamine supplement already, but didn't seem to keep him functionable. I received the ad from Pet Lab on my phone, nothing to lose so I ordered a bottle of the Joint Chews. In 3 - 4 days of receiving them, he was able to resume life as he knew it. He not only perked up, he was once again able to go on his daily tour of our 4 acre property. (Well Done, Pet Lab) We continued doing our daily thing, going everyday when the Covid virus hit,, for some reason,(different factors) grizzly didn't get any chews for 2 wks.+, which made him go down in the hips again. I had to carry his hips around for him. I called the company to see when they would be shipped (was back ordered) It was May 10, 2020 I had to make the decision to put him down, for I choose the 15th, that is is birth day. Surprisingly and Gladly my subscription came in the mail on the 11th. Gave him his 2 chews a day and miraculously the afternoon of the 14th, I called the vet to postpone his euthenasia for the following morning. {So again Pet Lab Joint chews, excellent product} Once again, this product picked my pup back up on his feet, {put pep back in my pup} for another 3 weeks. Unfortunately he succumb to 12yrs. 5 mons. of the hundreds of miles he had on his pads. He joined the Big Dog park in the sky on June 8,2020
My [pet] son, my partner in everyday life cheated life for another 8 months, "ONLY" thanks to your product, "Pet Lab Joint chews
Response from PetLabCo.Jul 30, 2020
Hi Russ,
Thank you for your kind words. We're very sorry to hear the sad news about Grizzly, but we feel honored and moved that our supplements may have helped give him extra time with you. We hope it's not been too tough a time since he passed on.
All the best,
Petlab Co.
CR
Crappie
Best there is
Best there is. It works. Most don’t highly recommend
Response from PetLabCo.Jul 30, 2020
Hi Crappie,
Thanks a lot for your kind words! We're happy to hear that you are very satisfied with the results that you are seeing! Hearing feedback like this keeps us motivated to continue to seek solutions to improve your pet's health! We appreciate you choosing us <3
Many thanks,
Petlab Co.
BA
Benjamin A Brown I.
We started our 5 year old Choc Lab Abby…
We started our 5 year old Choc Lab Abby on the joint chews for her about 2 months ago! She loves your Chews and we trust the Quality of ingredients in Petlab brand chews! We trust longterm they will benefit our Lab Abby for many years! Thanks for your product! Ben from Florida
Response from PetLabCo.Jul 30, 2020
Hi Benjamin,
We're glad that our chews have greatly helped Abby and that she's loving it. It's heartwarming to know our products make a difference in the life of your dear dog. Thanks a lot for the opportunity to help. Your loyalty means a lot ❤️
All the best,
Petlab Co.
LL
Luisa L.
This is my second order but somehow the…
This is my second order but somehow the address was wrong and the package got sent back. Thankfully when I called in to let them know that it was return to sender the young woman on the phone told me she would send it out again and she would send it out with fast shipping. I got it quick
Response from PetLabCo.Jul 30, 2020
Hi Luisa,
We pride ourselves on customer service so it is great to hear that we could help you :) Thanks a lot for sharing your experiences with us. We look forward to your updates and your dog's progress. :)
All the best,
Petlab Co.