PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

Showing 9,181 reviews with 5 stars · Clear filters

Linda Lyttle R.
Aug 4, 2020
Rufus has a recommendations.
Rufus has a recommendations.. THE PET LAB and the ITCH Relief Chews he is 4 years old and we have tried everything for his skin issues nothing seamed to help until we started him on your Itch pills he has only been on them for 30 days but we can already tell the difference. Thank you.
Response from PetLabCo.Aug 7, 2020
Hi Linda, We're very pleased to hear that our chews are working amazingly well for Rufus after trying a lot of other products before! Thanks for your review! :) We hope to serve you more in the future! ❤️ Best Wishes, Petlab Co.
Carolyn De N.
Aug 4, 2020
Dental Cleaner Works!
Saw the ad on FB. Tried the dental cleaner (liquid you place in dog's water). Been trying for 2 weeks now and there IS a difference! I don't use the recommended dosage (1 big dog drinks a LOT of water!) and I still saw a change. Worth every penny!
Response from PetLabCo.Aug 7, 2020
Hi Carolyn, We're so thrilled to hear you're already seeing such amazing improvements in your dog’s breath! :) We couldn't be happier to hear about this great progress and we hope we can keep helping him maintain his amazing oral health.❤️ Best Wishes, Petlab Co.
Kscott
Aug 4, 2020
My 10 year old Shihtzu
My 10 year old Shihtzu , Piper, has had 3 knee surgeries in the last 1.5 years. I had almost given up on finding him some relief. He was taking daily pain medication, hemp oil, glucosamine and fish oil. The combination of the supplements in this joint care chew from Petlab Co., has made a HUGE difference in Piper. He can walk again without pain and chase the squirrels he’s been missing! He is only taking the joint care, no more pain medication!! After 7 weeks, he’s like a different dog and like a puppy again, so playful and full of life!! ❤️
Response from PetLabCo.Aug 7, 2020
Hi Kscott, Thank you so much for your kind feedback. We're thrilled to hear how well Piper is doing :) It makes all our time so worthwhile when we hear your pups improving so much and feeling great in themselves again, so thank you for these updates. We would love to hear more about his progress over the next few months too and hope our chews can keep helping him feel strong again! ❤️ Best Wishes, Petlab Co.
Martin R.
Aug 4, 2020
A+ Customer Service
I almost gave them 3 stars as my order was a little mixed up. After calling and speaking to a CSR, I got the royal treatment. She apologized immediately for the mix up and product size inconsistency. She then said she would fix the problem and make sure it didn’t happen again. I’m grateful I had a chance to speak with this individual. Even though she’s been with the company less than 100 days, she’s an all star representative. I will be reordering if the customer service stays the same.
Response from PetLabCo.Aug 4, 2020
Hi Martin, We are pleased to hear that you find our service admirable :) Thanks a lot for your compliments! We love to make sure each of our individual customers has the most fabulous experience with both our service and our products and it makes so happy to know that we could help you. We appreciate you choosing us and we look forward to working with you again in the future. Many Thanks, Petlab Co.
Matthew S.
Aug 4, 2020
I have taken ownership of a 6-7 year…
I have taken ownership of a 6-7 year old bulldog/pitbull/mastiff mix at a Recovery House in Pennsylvania. She is a great addition as she is well trained and loyal to a fault. She has itching issues and I'm pretty sure hip dysplasia so I purchased Itch Relief and Hip and Joint products from Petlab. She was also diagnosed with lymes disease a couple months ago and it really affected her. Im hoping the different products help my Stella girl as she has become the love of my life.
Response from PetLabCo.Aug 4, 2020
Hi Matthew, Thanks a lot for giving our products a go and for taking the time leaving us such a nice review. We are extremely grateful for the opportunity to help :) We sure hope your pup gets amazing results with our chews. Please keep us updated. Wishing her all the best of health! All the best, Petlab Co.
Jannette J.
Aug 3, 2020
I found PetLab to be very responsive
I found PetLab to be very responsive. We are in a move that won’t be completed until mid a September. I went on the website to see how to contact PetLab, they responded right away and I expect all to go well. My little Yorkie does well with their vitamins and dental wash, so when we are settled, I plan to renew the automatic.
Response from PetLabCo.Aug 4, 2020
Hi Jannette, It's such a delight to hear that you are pleased with our service and our products. Thanks a lot for sharing this wonderful news with us :) It's feedback like this that keeps us all super motivated to keep delivering great solutions to valued customers like you. Have a great day ahead! All the best, Petlab Co.
Kerry I.
Aug 3, 2020
This company is great to work with
This company is great to work with. They've been quick to resolve any issues I've had and their products are wonderful.
Response from PetLabCo.Aug 4, 2020
Hi Kerry, Thank you for this very kind feedback. We are so honored to hear such kind words from you. It makes us so proud of all our efforts and hard work. Trust that with Petlab, you will always get what you paid for and more. All the best, Petlab Co.
ken K.
Aug 3, 2020
Ordered joint meds and calming…
Ordered joint meds and calming meds.opened calming meds didnt need .They sent me a full credit on the open one and the unopened one and sent me another joint med free!!Excellent service!!!!!
Response from PetLabCo.Aug 4, 2020
Hi Ken, We're glad that you had a wonderful experience with us and that you find our products excellent! Thanks a lot for sharing this with us. It's great that we could help you :) Enjoy your day and we look forward to working with you again. All the best, Petlab Co.

PetLabCo.Reviews of thepetlabco.com

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