PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 9, 2019

Hi LF! :) Thank you for this message. We apologize for the inconvenience caused by emailing our customer service team. I also apologize for the delay caused so far. Due to the recent popularity of Joint care chews and Calming chews, we are experiencing slight delays in our dispatch times. Rest assured that we are working to resolve this as fast as we can for our customers. However, thank you so much for giving our products a go! we hope to serve you better in the future <3

Response from PetLabCo.Dec 4, 2019

Hi Marie, We're terribly sorry that you've experienced some issues with your recent order. Rest assured that we are looking into this matter very seriously and we have reported this to our Tech team to prevent the same from happening again. Your following through the order helped greatly! Consequently, I have canceled your subscription . Our customer support team has sent you a confirmation email. We hope to serve you better in the future! :)

Response from PetLabCo.Dec 2, 2019

Hi Marcia! :) Thank you for your feedback. I understand that you are currently getting minimal results while using our product. How quickly you see results depends on the pup's oral/dental health/condition. We do understand that results vary among dogs, but most of our customers see results within 4-6 weeks of using our products. If you haven't seen considerable improvement or result for the past six weeks of consistent use, it may be that there are deeper underlying issues, and so it's worth consulting your vet. Please let us know how it goes. Our customer service team has sent you an email so we can further assist you! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 27, 2019

Hi Renee, Thank you for leaving us a review. We are so sorry to hear that you didn't like the texture of the product this time. Our team has been working extremely hard behind the scenes to constantly ensure we deliver the best possible products to you and your beloved pup. Because of this, we have recently formulated a NEW and IMPROVED Joint Care Chew formula that we know your furry friend is going to love. Nevertheless, we are happy to inform you that wecan still arrange for you to get the old formula, Our customer service team has sent you an email so we can sort this out as soon as possible! We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 26, 2019

Hi Christine! :) We are so sorry that you find our Dental Formula expensive but we are so glad to hear that our products are helping your pets. We definitely understand your concern regarding the price, and we can assure you we work tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of this product outweigh the costs. Considering the benefits and the costs of dental work, the prices we offer are quite reasonable. We love to make sure each of our customers has the most fabulous experience with both our service and our products, so we value hearing your feedback. We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 21, 2019

Hi Patrick! Thank you for leaving us a review! We do apologize that your order was damaged on its way to you. We do our utmost to ensure that your orders arrive in tip-top condition - but sometimes, they can become damaged while in transit. We love to make sure each of our customers has the most fabulous experience with both our service and our products, so we value hearing your feedback. Nevertheless, our customer service team has sent you a replacement, and please expect an email in this regard. We hope to serve you better in the future! :) Cheers!

Response from PetLabCo.Nov 21, 2019

Hi James! Thank you for giving our products a go! We appreciate your trust despite the turn-around time we have in place. For multiple products, the shipping fee is usually on us, which is why your order does not include any shipping charges. We do allow an average of 5-7 business days for regular orders, and your order was delivered within 5 business days. We love to make sure each of our customers has the most fabulous experience with both our service and our products, so we value hearing your feedback. Rest assured that we will continue to serve you better. Thanks for leaving us a review! Cheers! :)

Response from PetLabCo.Nov 19, 2019

Hi David! Thank you for leaving us a review. Our team has been working extremely hard behind the scenes, to constantly ensure we deliver the best possible products to you and your beloved pup. Because of this, we have recently formulated a NEW and IMPROVED Joint Care Chew formula that we know your furry friend is going to love. We are so sorry to hear that you didn't like the texture. Our customer service team has sent you an email so we can sort this out as soon as possible! We hope to serve you better in the future! :) Cheers!