PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jun 2, 2025

Hi Marchia, We understand your frustration with canceling your subscription and the difficulty you've experienced reaching us. We’ve recently received a high volume of calls, and we truly appreciate your patience. A member of our customer experience team will be reaching out to assist you with your cancellation. Your patience is greatly appreciated. Kind regards, PetLab Co.

Response from PetLabCo.Jun 2, 2025

Hi Nicola, We're sorry to hear the product didn't meet expectations and about the unexpected charge. We never enroll customers in subscriptions without consent. Further, it can take up to 3 months for supplements to show their best potential benefits. Please provide your order ID so we can look into this further and assist you. We appreciate your patience. Kind regards, PetLab Co.

Response from PetLabCo.Jun 2, 2025

Hi Vickie, We’re truly sorry to hear about your concerns, and we appreciate you taking the time to share your thoughts. At PetLab Co., we strive to respond to every customer inquiry as quickly as possible, but there are times when our team experiences higher volumes, and this can occasionally cause delays. We understand how frustrating that can be, and while we do our best to ensure smooth fulfillment, there can sometimes be unexpected hiccups during shipping that are outside of our control. That said, we take these situations very seriously and are always working behind the scenes to improve both our customer service and fulfillment processes. We care deeply about our customers and their pets, and we’re committed to learning and growing every day. If you ever reconsider, we’d love the chance to show you the level of care and service we aim to provide. All the best, PetLab Co.

Response from PetLabCo.Jun 1, 2025

Hello Jeanette, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. We have sent a replacement for the missing product via expedited shipping. Please watch out for an email confirmation from us. Thank you for giving us this chance to resolve the issue. We truly appreciate your continued trust and support. Best regards, PetLab Co.

Response from PetLabCo.Jun 1, 2025

Hello Louise, We're sorry to hear you haven't received your order yet and that you've experienced difficulties trying to get support. We'd like to help locate your order. Can you please share with us your order details? Once we have this information, we'll be able to assist you better. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 30, 2025

Hi Roseline, Thank you for your feedback and for sharing your experience with our ProBright. We are genuinely sorry to hear that it did not meet your expectations or provide the desired results for your dog. We understand that every dog is unique, and what works for one may not necessarily work for another. We appreciate your efforts in using our product consistently. If you have concerns about your dog’s dental health, we recommend reaching out to your veterinarian for advice tailored to your dog's specific needs. They may be able to suggest alternative approaches or products that could work better for your furry friend. All the best, PetLab Co.

Response from PetLabCo.May 30, 2025

Hi Tysheim, We're sincerely sorry for the frustration you’ve experienced while trying to communicate with our team. We understand how important it is to have reliable support, and we regret that we have not met your expectations in this regard. Due to the high volume of calls we've been receiving recently, we acknowledge that our response times may not be as timely as we strive for. We are actively working to improve our communication channels to ensure that you can reach a representative more easily, whether by phone or through written correspondence. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at [email protected]. All the best, PetLab Co.

Response from PetLabCo.May 29, 2025

Hi Leigh, We're sorry to hear you had this experience. Every dog has a unique preference, and we understand how frustrating it can be when our dogs don't like what we offer them. As for the emails you sent, kindly check if you sent them to the correct email address, which is [email protected]. Please note that our subscription plans are completely optional. The One-Time Purchase packages are just beside our Subscribe & Save packages, and our customers have complete control over which plan/package to choose. Kindly share with us your order details so that we can check the subscription for you and take care of the cancellation. Best regards, PetLab Co.