PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jun 4, 2025

Hi Ellen, We know how frustrating it can be when our pups aren't excited about what we offer them. You might want to try jazzing up the chews by mixing in some peanut butter, wrapping them in cheese, or putting a dollop of plain yogurt. Another trick could be wrapping them in their favorite meat or topping their go-to treat with it. When considering any of these suggestions, please keep in mind any sensitivities your dog may have. If you have any other concerns, we recommend speaking with your veterinarian. All the best, PetLab Co.

Response from PetLabCo.Jun 4, 2025

Hi Craig, We truly appreciate the care and effort you’re putting into supporting your pup’s health. We're sorry if you’re not seeing immediate results. While every dog is different, it can take up to 3 months of consistent daily use at the correct dosage for supplements to show their full potential benefits. For dogs weighing over 75 lbs, we recommend giving 3 Probiotic Chews per day. Sticking with it for at least 3 months will give your pup the best chance to experience the full benefits. If you ever have any questions along the way, please don’t hesitate to reach out to us at [email protected] — we’re always happy to help! All the best, PetLab Co.

Response from PetLabCo.Jun 4, 2025

Hi Cynthia, We're sorry to hear about your experience. Please know this isn’t the experience we want for you. We’ve been receiving an unusually high volume of calls recently, which has impacted our response time, and we're sincerely sorry for the inconvenience this has caused. We’d love to make things right. If you could please provide your Order ID, we'd be more than happy to take a closer look and help adjust your subscription so your pups don’t miss a dose. We can also assist in updating the quantity to ensure it lasts a full month for both of them. Thank you so much for your patience — we truly value you and your pets, and we're here to help however we can. Best regards, PetLab Co.

Response from PetLabCo.Jun 3, 2025

Hi Melinda, We’re sorry to hear that your pup isn’t enjoying the supplement! We completely understand—every dog has their own unique palate, and sometimes it can take a bit of trial and error to find the right fit. If you’re open to it, we’d love to help you find an alternative that may be better suited to her preferences. Please don’t hesitate to reach out to us at [email protected]—our team is here and happy to help! 😊 Kind regards, PetLab Co.

Response from PetLabCo.Jun 3, 2025

Hi Elizabeth, We appreciate you taking the time to share this with us. We're sorry to find out that your order hasn’t arrived as you expected. We will review this issue immediately. Someone from our team will be in touch with you soon. Kind regards, PetLab Co.

Response from PetLabCo.Jun 3, 2025

Hi Greg, We're sorry for the frustration this has caused. We haven’t received any recent emails from you using this account, which may explain the confusion. Just to clarify, the emails you received from us were likely from our marketing team. Those messages are sent from an unmonitored address, so any replies to them don’t reach our customer service team. For any support-related questions or assistance, we highly encourage you to contact us directly at [email protected]. In the meantime, we’d love to help. We will be reaching out to you directly to assist you with this. We greatly appreciate your patience. 😊 Kind regards, PetLab Co.

Response from PetLabCo.Jun 3, 2025

Hi Jason, We're sorry for the confusion caused. It seems that we have not received any recent email from you regarding the cancellation of your subscription. We will be reaching out to you to assist you with this. Thank you for your patience. Best regards, PetLab Co.

Response from PetLabCo.Jun 2, 2025

Hi Marjan, We're sorry your dog had this experience. We care and take situations like this very seriously. A member of our Customer Experience Team has already responded to your email, so we can learn more about what happened and investigate this further. We're currently waiting on your reply so we can take the appropriate next steps and support you both as best we can. Thank you! Warm regards, PetLab Co.