PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 10, 2020

Hi Joyce! :) The amount of Dental Formula to use is one teaspoon for every 8 oz of drinking water, regardless of the frequency or amount of water the dog drinks throughout the day. We recommend using Dental Formula daily for best results. Thanks again for being a great customer and we hope your dog continues to enjoy our products! Please keep going and kindly let us know of their progress. Alternatively, put some treats or food at the bottom of the bowl to infuse it with yummier tasty scents! And give them a bit of time to get used to it :) Sometimes they might need some more convincing... We wish your dogs all the best of health and please let us know if we can help them in any other way <3 If you have further question or concern, please do not hesitate to get in touch with us. Many thanks, - Petlab Co.

Response from PetLabCo.Jan 4, 2020

Hi Christopher! :) We're terribly sorry that you've experienced some issues with your recent order. Regrettably, an error in the order has prevented it from going through right away. We are glad to know, though, that the order has now been successfully delivered and received by you. We love to hear about your pup getting better. Please keep going and let us know the long-term results! Thanks again for being a great customer and we hope your dog continues to enjoy our products! If you have further question or concern, please do not hesitate to get in touch with us. Many thanks, - Petlab Co.

Response from PetLabCo.Jan 1, 2020

Hello Laura, Thank you for taking the time to leave us your feedback. We sincerely apologize for the inconvenience. There was a small problem with your account that allowed these multiple orders to be processed still. We are sorry about your experience so far. However, we will always go above and beyond for our valued customers to resolve any matter. Rest assured, the charges have been refunded to you. You should see the funds reflected in the respective account within 3- 5 business days, depending on your financial institution. Again, we apologize for the frustration this has caused. We have also reviewed your account and can confirm that your subscription has been discontinued. As an apology, we invite you to keep the orders that are on the way. Likewise, you can share them with family and friends. Thank you for your patience while we had an opportunity to sort this out. We appreciate your business. Happy New Year! All the Best, -Petlab Co.

Response from PetLabCo.Dec 29, 2019

Hi Pamela, thank you for leaving us a review. Our sincere apologies that you are unsatisfied with our customer service. It has always been our top priority and goal to provide top-notch quality not only in our products but in meeting the needs of our customers as well. We are sorry that your experience didn’t match your expectations. Rest assured that we are working on improving our processes and services to better serve you in the future. Feedback like this helps us to constantly improve our customer experiences by knowing what things we are doing right and what are those that we can work on still. We hope to serve you better in the future <3

Response from PetLabCo.Dec 28, 2019

Hi Alejandra, thank you for leaving us a review. I want to extend our sincerest apologies for the inconvenience caused. We fully understand your frustration with the delivery process that you've experienced thus far with your recently placed order. We are looking to improve the buying experience based on your feedback. Rest assured that we are always willing to go above and beyond to fix any mistakes. It has always been our goal to provide top-notch quality not only in our products but in meeting the needs of our customers as well. We are doing our utmost to ensure that your orders arrive in a timely manner and in perfect condition. We definitely understand your concern regarding the price, and we can assure you that we are working tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of our products outweigh the costs. We will be using your feedback to improve our process. Your comments are greatly appreciated, and we value your business. We hope to work with you again in the future! <3

Response from PetLabCo.Dec 26, 2019

Hi Carolyn, thank you for leaving us a review. I want to extend our sincerest apologies for the inconvenience caused. We fully understand your frustration with the delivery process that you've experienced thus far with your recently placed order. We are looking to improve the buying experience based on your feedback. Rest assured, we are always willing to go above and beyond to fix any mistakes. Consequently, our customer service team has sent you an email in this regard so it can be responded immediately. Again, our deepest apologies for the inconvenience caused.

Response from PetLabCo.Dec 23, 2019

Hello Angela, Thank you for taking to the time to tell us about your experience. We appreciate your feedback, as it is pivotal in helping us improve the buying process for our customers. We apologize for the mishap on your most recent order. As a result, we are currently in the process of changing our shipping methods to make it more efficient in these situations. Rest assured, moving forward you will not be dealing with this same issue. With that being said, we send our deepest sympathies for the inconvenience caused. We are glad to hear it was resolved in the end, however there should have been no reluctance to go above and beyond to fix this scenario. We will address the agents responsible for the interactions accordingly. We strive not only to meet, but exceed your expectations on every interaction. We thank you for your patience as we had an opportunity to sort this out. We appreciate your loyalty and continued business as a valued customer. Many Thanks, -Petlab Co.

Response from PetLabCo.Dec 20, 2019

Hi Lorena, thank you for leaving us a review. We are terribly sorry to hear that you've experienced some issues with your recent order and that you haven't received it yet. We'll be happy to check on that for you and get our products to your pups immediately! Our customer service team has sent you an email in this regard. We appreciate your patience and we look forward to hearing back from you soon. <3