PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jun 9, 2025

Hi Christina, We're sorry to hear your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We take this issue very seriously. We will be reaching out to you to look into this further. Thank you! Kind regards, PetLab Co.

Response from PetLabCo.Jun 9, 2025

Hi Debi, We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. Just a heads-up, the full benefits of supplements may take around 3 months to show. While some pups might see positive changes in the first month, others might notice progress in months 2 and 3. Remember, each dog is different, so the timeline for seeing the best results can vary. All the best, PetLab Co.

Response from PetLabCo.Jun 8, 2025

Hi James, We're sorry to hear you had this experience. Our chews are designed to be soft and chewable, so receiving hard ones is not good. Someone from our team will reach out to you about sending a replacement jar for you and your pup. Thank you for bringing this to our attention, and we aim to resolve this for you right away. Best regards, PetLab Co.

Response from PetLabCo.Jun 7, 2025

Hi Joshua, We're sorry to hear you had this experience. We will take care of this ASAP. Someone from our Customer Experience Team will reach out to you about sending a replacement order with the correct items. Thanks for being part of our community! We hope your dog enjoys the Probiotic Chews. Best regards, PetLab Co.

Response from PetLabCo.Jun 7, 2025

Hi Kathy, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. Kindly share with us your order details. Once we have this information, our team will be able to follow up on your callback request and get your concerns addressed right away. Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jun 6, 2025

Hi Matty, We're sorry you're having trouble canceling your subscription. Could you please provide us with your Order ID? We want to help resolve this issue as soon as possible. We appreciate your feedback. Best regards, PetLab Co.

Response from PetLabCo.Jun 5, 2025

Hi Stan, We're sorry that you're having trouble placing an order. It could be an issue with your browser, so please try clearing your cache/cookies or using a different browser (ex. Chrome instead of Firefox). If that doesn’t resolve the issue, then please try a different email address. We use sophisticated validation software during checkout, but sometimes it can flag incorrectly. We'll certainly let our tech team know this has occurred. Thank you for your feedback! Best regards, PetLab Co.

Response from PetLabCo.Jun 4, 2025

Hello Guy, Thank you for your review. We're sorry to hear you're not seeing the results you were hoping for. While some pups may respond within the first month, it can take up to 3 months of consistent daily use to see the full benefits, as every dog responds differently. We always recommend giving the supplement enough time to work, especially if you're early in the process. Please note that we don’t offer a money-back guarantee on purchases, but we're here to support you however we can. If you have any questions or need help, feel free to reach out at [email protected]. Kind regards, PetLab Co.