PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Cheryl D.
fast shipping. easy to order.
Response from PetLabCo.Apr 17, 2026
Hi Cheryl, thank you for your feedback. We are happy to hear your order arrived quickly! In the future, please do not hesitate to contact us if any questions or concerns arise. Best regards, PetLabCo.®
Karen G.
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email. They took care of everything, canceled my order, and refunded my money without any issues. Everything felt easy, clear, and very professional. I really appreciate how smoothly everything was handled. It gave me peace of mind, and I would definitely recommend them.
Response from PetLabCo.Apr 17, 2026
Hi Karen, thanks for taking the time to leave this review. We're glad to hear you had a positive experience. We're always happy to help so please feel free to reach out anytime with questions or concerns. Best regards, PetLabCo.®
ALLAN T.
Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment that had 6 tubs in the same bag that I normally get 3 delivered in. the bags don't have enough room to seal when they get overloaded. PetLab came good on the missing tubs but it is not an experience I wish to repeat.
Response from PetLabCo.Apr 17, 2026
Hi Allan, thank you very much for sharing your experience, we will share this feedback with the team. Please feel free to reach out with any questions, as we're always happy to help. Best regards, PetLabCo.®
Mark K.
I just happened to be leaving my house when the delivery driver pulled up. He was very nice and polite. Handed me the package took a picture of me with the package and headed out. Quick and professional
Response from PetLabCo.Apr 17, 2026
Hi Mark, We're happy to hear that your delivery experience was quick and professional. We appreciate you taking the time to share your positive feedback about our service. Best regards, PetLabCo.
Nancy L.
I received a probiotic chew for my dog an,d it was so hardthat I could not cut it with scissors. I called Petco and with no hesitation, you sent another bottle that was what I needed so my dog could chew it. I also received 3 bags of salmon bites for my inconvience with I did not expect. I would highly recommend Petco Lab to anyone who has a pet and lookiing for good quality meds and treats. Thank you for understanding and helping me resolve this issue. You have a customer for the life of my dog. Thank you.
Response from PetLabCo.Apr 17, 2026
Hi Nancy, We're happy to hear that we could resolve the issue with the probiotic chew and that your dog can now enjoy it. We appreciate your recommendation and are committed to providing quality products for your pet's needs. Thank you for your feedback! Best regards, PetLabCo.
Diane R.
I have auto shipping and love it. My order comes in plenty of time for me needing it. Keep up the good work!
Response from PetLabCo.Apr 17, 2026
Hi Diane, We're happy to hear that you love our auto shipping service and that your orders arrive promptly! We appreciate your positive feedback and will continue our efforts. Best regards, PetLabCo.
Rose K.
Excellent support and customer service team!!!! Answered all my questions in one call
Response from PetLabCo.Apr 16, 2026
Hi Rose, thanks for taking the time to leave a review! We so glad to hear about this great experience, we are always happy to help! Best regards, PetLabCo.®
JILL T.
Received fast shipping!
Response from PetLabCo.Apr 16, 2026
Hi Jill, thanks for leaving this feedback! It's great to hear that you received your shipment quickly! Please feel free to follow up if any questions come to mind, we're always happy to help. Best regards, PetLabCo.®
