PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jan 22, 2020

Hi Lynn, Thanks for your review. Our sincere apologies for the inconvenience caused. We're getting this taken care of right away for you. A representative will be reaching out soon! Many thanks, - Petlab Co.

Response from PetLabCo.Jan 21, 2020

Hi Stuart, Thank you for your review. We are sorry to hear that your buying experience was anything less than spectacular. Rest assured that we have raised this to our Development team to improve a much more Customer-friendly website. Many thanks, - Petlab Co.

Response from PetLabCo.Jan 21, 2020

Hi Mildred, Thank you for your review. We definitely understand your concern regarding the price, however, we firmly believe that the benefits of this product outweigh the costs. To further discuss about the discounts, a representative will be reaching you out :) Many thanks, - Petlab Co.

Response from PetLabCo.Jan 21, 2020

Hi Mare, Thank you for your review. We're sorry to hear your dog didn't feel well. We hope he's better now. Rest assured there's nothing in the formula that should cause such a reaction in your pup. Methylparaben is GRAS (Generally Recognized As Safe) per the FDA, and it is used as a preservative in food, drugs and cosmetics. The amount used in the formula is very small, and it's safe to use. Hope this helps! Many thanks, - Petlab Co.

Response from PetLabCo.Jan 20, 2020

Hi Ana, Thank you for your review. I’m sorry you had such a frustrating experience but I'm glad that it has been resolved. Thank you for working with us. We’ll strive to do better and we hope to serve you more in the future. Many thanks, - Petlab Co.

Response from PetLabCo.Jan 17, 2020

Hi Laura, thank you for leaving us a review. We're glad that you found satisfaction with our product and your beloved Corgi loves it :) I want to extend our sincerest apologies for the inconvenience caused. We fully understand your frustration with the ordering process that you've experienced thus far with your recently placed order. We will be more than happy to investigate about this even further and find the perfect solution. Thank you for your patience as we take care of this, and sorry for the inconvenience caused. Rest assured that we are always willing to go above and beyond to fix any mistakes. We hope to serve you better in the future <3 Many thanks, - Petlab Co.

Response from PetLabCo.Jan 17, 2020

Thank you for your kind words, Mike! :) We are so glad that you had an enjoyable experience with our product. It's such a delight to know that it helped with your dog's itching. We're always here to help and your pup's health is our priority. We understand that you're expecting your order but unfortunately, I have checked our records and it shows that your subscription was already cancelled. If you wish to continue receiving the chews, I highly suggest that you purchase a new subscription package for your desired product. Please click the link below for you to to order https://promo.thepetlabco.com/email_itchreliefchewpp/index.php. Thank you for your patience and sorry for the inconvenience caused. All the Best, -Petlab Co.

Response from PetLabCo.Jan 13, 2020

Hi Alan, Thank you for leaving us a review. We couldn't be happier to hear that our product is working well for your beloved pup's breath. His fresh breath and squeaky clean mouth is our top priority :) We hope you had a great day and hopefully we'll be hearing more from you, so please keep in touch. <3 Many thanks, - Petlab Co.