PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Christina H.
On auto reorder had payment taken out on 21st and as of the 7th, no product... Customer service keeps saying to wait on it. Almost ready to cancel my subscription
Response from PetLabCo.Feb 7, 2020
Hi Christina, We are terribly sorry for the inconvenience this delay has caused. Rest assured, we have already provided you a resolution. A representative will be reaching out soon. Many Thanks, -Petlab Co.
George H.
I've had my dog on Petlab Dental Formula and see no difference in breath or anything else? He is 4 years old and a Lab house Dog. I do not see a change in Plaque or breath? I am following the directions and change his water daily. It's quite expensive to not work?
Response from PetLabCo.Feb 7, 2020
Hi George, First of all, we want to thank you for giving our product a try. It saddens us that we fall short in meeting your desired results while using our product. How quickly you see results depends on the pup's oral condition. We do understand that results vary among dogs, but most of our customers see results within 4-6 weeks of using our products. If you haven't seen considerable improvement for the past six weeks of consistent use, it may be that there are deeper underlying issues, and so it's worth consulting your vet. Please let us know how it goes. Many Thanks, -Petlab Co.
Annita J.
You are only getting 3 stars for the product. It worked well on my dogs bad breath. I was pretty active on your Facebook page but I was deleted. I don’t think I did or said anything bad. As a matter of fact, many times I defend your company when people had stupid problems. That’s ok though. I won’t be affiliated with your company ever again. Good luck
Response from PetLabCo.Jan 29, 2020
Hi Annita, We're happy to hear that you are very satisfied with the results that you are getting! :) Rest assured that we are working with our development team regarding this matter. However, in the meantime, we will always be glad to help guide you to a solution. Please reach out directly if we can further assist you. Many thanks, -Petlab Co
Mary O.
I've only had my dog on the joint care chews for about 2 weeks, so can't really report on any improvements yet regarding his arthritis. I will say it took a long time to get my initial order. I wanted one jar to try out to see if it helped before investing in "multi-packs" where there is savings. I also got a first-time order discount. It took over 2 weeks to receive my single jar with no email to indicate when it was shipped. Keeping that in mind, I'm thinking to order another jar or two so I have it when jar#1 runs out. But now I have to pay full price which seems very steep to me. Worth it if it works, NOT if it doesn't. So there is my issue. Call my cynical but I'm not going to make a major investment until I KNOW it will work and seems counter-productive to finish the jar (or almost), then wait another 15 or more days for more, as it is important for the dog to continue on them (in theory) to improve. I would hope a company focused on the importance of canine health would be able to market something more user friendly than this current policy.
Response from PetLabCo.Jan 28, 2020
Hi Mary, Thank you for leaving us a review. I want to extend our sincerest apologies for the inconvenience caused. We fully understand your frustration with the ordering process that you've experienced thus far with your recently placed order. We are looking to improve the buying experience based on your feedback. Rest assured that we are always willing to go above and beyond to fix any mistakes. Many thanks, -Petlab Co
Laura
I hate being force into autoship where I don't have an easy to use path to adjust the shipments. Take a leaf from other companies books and 1) send a notice that a shipment is forthcoming - do you need more vitamins before it ships in 7 days? 2) send an upcoming ship notice again in 2 days prior to ship with EASY LINKS TO PUSH OUT the shipmet without having to make a call or email to customer service for help. I want to self service my own account without hassle. 3) better packaging I got a package delivered last week that was broken open because it was NOT placed ina BOX. Come on! you cannot ship the dog multivitamins in an envelope people!!! burst open went all over the inside of the padded envelope all over the other vitamins and was crushed to smitherines it was so ground up I had to throw everthing away. SO upsetting!
Response from PetLabCo.Jan 28, 2020
Hi Laura, Our deepest apologies for the inconvenience caused. We're getting this taken care of right away for you. Please check your email for further details. Again, our sincere apologies for the inconvenience caused and thank you for your patience as we take care of this matter. Many thanks, -Petlab Co
James J.
Shipping I could be better but good experience otherwise.
Response from PetLabCo.Jan 26, 2020
Hi James, Thanks for your review. We're thrilled that you had an admirable experience :) Rest assured that we're doing our utmost to ensure that your orders arrive in a timely manner and in perfect condition. We hope to serve you more! Many thanks, -Petlab Co
Gregory G.
My main problem is with your web site. It is hard to change your order when you go to check out. The other item is I sent the order which I could not delete from order has not been taken off my account. Also on your ordering system does not work well.
Response from PetLabCo.Jan 24, 2020
Hi Gregory, Please accept our sincerest apology for any inconvenience we have caused you. Rest assured that we are working on improving our processes to better serve you in the future. If you’ve further question or concern, please do not hesitate to get in touch with us. Many thanks, - Petlab Co.
Peggy P.
Screwed up my repeat order and had to wait weeks before new order was shipped. Promised to expedite the process but that didn't happen. Even though I was unhappy with the delivery, I want to let everyone know that I am still giving my dog the joint supplement.
Response from PetLabCo.Jan 22, 2020
Hi Peggy, Thank you for leaving us a review. We are terribly sorry for the inconvenience this delay has caused. Rest assured, we have already provided you a resolution. Please check your email for further details. Many thanks, - Petlab Co.
