PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jun 18, 2025

Hi Emma, We’re really sorry to hear about your experience. Once a subscription is canceled, there should not be any further charges or shipments, so we’d definitely like to investigate this further for you. Could you please provide us with your order ID? This will help us look into what’s happened and get things sorted as quickly as possible. All the best, PetLab Co.

Response from PetLabCo.Jun 17, 2025

Hi Susan, Thank you so much for taking the time to share your full experience with us. We’re incredibly sorry for all the frustration you’ve gone through. While we’re thrilled to hear the Allergy & Immune Chews initially worked so well for your pup, it’s clear that our service and communication didn’t meet expectations. We're especially grateful you stayed on the line and that one of our representatives was able to support you with care and understanding. Please know your feedback isn’t taken lightly—it’s valuable and helps us continue improving, especially as we grow. If there's anything still unresolved, we’d be more than happy to follow up to ensure everything is squared away. Thank you again for your patience and for giving us the chance to make things right. All the best, PetLab Co.

Response from PetLabCo.Jun 17, 2025

Hi Lee, We’re sorry to hear your experience didn’t meet expectations. We’d love to learn more about what happened so we can address any concerns and improve our products or service. Could you kindly share your Order ID? We appreciate your feedback, and we'll look into your experience. All the best, PetLab Co.

Response from PetLabCo.Jun 15, 2025

Hi Nancy, It sounds like your pup isn’t quite convinced yet! Some dogs can be a bit hesitant with new treats, especially if the taste or texture is unfamiliar. You might try presenting it in a playful way to spark her curiosity. If she still isn’t interested, it could just be a matter of preference—every dog is different! If you need help finding an alternative or have any questions about our refund policy, you may reach us at [email protected]. Hopefully, she warms up to it soon! 🐾💙 Best regards, PetLab Co.

Response from PetLabCo.Jun 15, 2025

Hello London! We're sorry to hear your dogs didn't take a liking to our ProBright Advanced. Introducing new things to our beloved pets can often be a bit tricky. You might find it helpful to sprinkle a little water on your pup's dry food to help mix in the powder, or simply stir it into wet food. Another option is to add some of their favorite treats, like peanut butter, cheese, or yogurt—just be sure to keep an eye out for any allergies or sensitivities they might have. We hope these suggestions make things a bit easier for your pup! Feel free to reach out at [email protected] if you have other concerns or questions. Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Genea, We're sorry to hear your pup isn't a big fan of ProBright Advanced. Introducing new things to our beloved pets can often be a bit tricky. You might find it helpful to sprinkle a little water on your pup's dry food to help mix in the powder, or simply stir it into wet food. Another option is to add some of their favorite treats, like peanut butter, cheese, or yogurt—just be sure to keep an eye out for any allergies or sensitivities they might have. We hope these suggestions make things a bit easier for your pup! We do have alternative products available. Feel free to reach out to [email protected], and our Customer Experience Team will be happy to guide you through other options. Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Maria! We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. Someone from our team will reach out to you about your order. We look forward to getting this resolved for you right away. Best regards, PetLab Co.

Response from PetLabCo.Jun 14, 2025

Hi Larry, We're sorry to hear your pup doesn't like the Probiotic Chew. We know how frustrating it can be when our pups aren't excited about what we offer them. Here are some suggestions our customers have found successful when their dog is being a picky eater. - Place a little peanut butter on the chew (Xylitol free) - Wrap the chew in a piece of cheese - Place a little bit of plain yogurt on the chew - Wrap the chew in a thin piece of their favorite meat - Place on their favorite food or treat When considering any of these suggestions, please keep in mind any allergies or sensitivities your dog may have. If you have any other concerns, we recommend speaking with your veterinarian. Best regards, PetLab Co.