PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jul 10, 2025

Hi Robert, We appreciate you sharing your feedback. We're sorry to hear about the trouble canceling your subscription and the issues you've experienced. We want to help fix this for you. Could you please provide your order ID so we can investigate this further? Best regards, PetLab Co.

Response from PetLabCo.Jul 9, 2025

Hello Vince, We are sorry to hear about the difficulties you have experienced in getting support. We understand how frustrating it can be when you need assistance and have to wait longer than expected. Please know that we are working diligently to respond to all inquiries as quickly as possible. Your patience and understanding during this time are greatly appreciated. It’s incredibly frustrating to be left in the dark, especially when your pup’s health depends on timely delivery. This is not the level of service we strive for, and we completely understand your disappointment. We want to have this resolved for you quickly. Kindly share with us your order details. Once we have that information, we'll be able to help locate your order and/or send a replacement right away. We’re grateful for your patience and hope we can resolve this swiftly so your pup gets the care they deserve. 🐾💙 Best regards, PetLab Co.

Response from PetLabCo.Jul 9, 2025

Hi Marco, We are sorry to hear about the difficulties you have experienced in getting support. We understand how frustrating it can be when you need assistance and have to wait longer than expected. Please know that we are working diligently to respond to all inquiries as quickly as possible. Your patience and understanding during this time are greatly appreciated. We checked your account and could see that someone from our team had already spoken to you over the phone. We can confirm your subscription has been canceled, and your last order has been refunded in full. Thank you for letting us assist in resolving the issue with your order. Having the best experience is our top priority! Please let us know if we can help with anything else. Best regards, PetLab Co.

Response from PetLabCo.Jul 8, 2025

Hi Stacy, We're sorry that you're not seeing changes yet. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement. A member of our team will be reaching out to assist you with this. We appreciate your patience. Best regards, PetLab Co.

Response from PetLabCo.Jul 2, 2025

Hi RA, Thanks for sharing your feedback! We're sorry to hear you haven't seen a difference yet. For some dogs, it can take 3 months to see the full benefits. We understand your frustration about the second order, and we believe there's a confusion with the subscription plan when you placed your first order. We'd like to look deeper into it. Kindly share with us your order details. Once we have that, we'll be able to get this resolved for you more quickly. Thank you! Best regards, PetLab Co.

Response from PetLabCo.Jun 27, 2025

Hi Mary, The full benefits of supplements may take around 3 months to show. While some pups might see positive changes in the first month, others might notice progress in months 2 and 3. Each dog is different, so the timeline for seeing the best results can vary. Continue giving the supplement to your dog for a little while longer to fully reap all its benefits. All the best, PetLab Co.

Response from PetLabCo.Jun 26, 2025

Hi Adrian, We're sorry for the confusion caused. Just to clarify, we never enroll customers into a subscription without their knowledge—subscriptions are only set up if that option is specifically selected at checkout. If you believe there’s been a mistake, you can always reach out to us through the “Contact Us” page on our website for assistance. To help us look into this quickly, please provide your order ID. We’d love to look into this for you and make things right. Kind regards, PetLab Co.

Response from PetLabCo.Jun 20, 2025

Hi Don, We're sorry that you've had trouble reaching us and for the confusion. Just so you know, we never enroll customers in subscriptions without their consent. As long as you choose a one-time purchase, there won't be any recurring charges. You can also access the account portal through our website for any changes or if you'd like to cancel your subscription. Could you please provide your Order ID so we can look into this further? Kind regards, PetLab Co.