PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jul 20, 2025

Hi Teri, Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first. Could you kindly provide your order ID with us so we can better understand what happened? Thank you! Warm regards, PetLab Co.

Response from PetLabCo.Jul 20, 2025

Hello Roberta, We're so sorry to hear about the difficulties you encountered when trying to cancel your subscription. We have taken care of this for you, so no other orders will be processed. How is your dog doing now? We take these reports seriously and would like to know more about your dog's experience with the product. Someone from our team will reach out to you, and we look forward to hearing back from you. Best regards, PetLab Co.

Response from PetLabCo.Jul 17, 2025

Hi there, We're sorry for the confusion and that you're having trouble canceling your subscription. We never enroll customers in subscriptions without their consent. As long as you choose a one-time purchase during checkout, there won't be any recurring charges. Could you please provide your Order ID so we can check into this further for you? We appreciate your patience. Warm regards, PetLab Co.

Response from PetLabCo.Jul 15, 2025

Hi Martha, We're sorry for any confusion. Just to clarify, we don’t enroll customers into a subscription unless it's specifically selected during checkout. We believe this has already been addressed by one of our Customer Experience team members, and your subscription has been canceled moving forward. If you need help with anything else, please don’t hesitate to let us know — we’re always happy to help! Warm regards, PetLab Co.

Response from PetLabCo.Jul 15, 2025

Hi Nick, We're sorry for the confusion caused. It seems that you haven't canceled your subscription, but the payment method linked to your account has expired. A member of our team will be reaching out to discuss this further. We appreciate you reaching out. Best regards, PetLab Co.

Response from PetLabCo.Jul 12, 2025

Hi Lisa, We're truly sorry to hear about the trouble you've experienced while trying to manage your subscription. We believe this has already been addressed with one of our Customer Experience team members over the phone, and we truly appreciate your time and patience in resolving this. Your feedback about the website is incredibly valuable, and we've made sure to share it with the appropriate team for review and improvement. If there’s anything else you need or if you’re still having trouble, please don’t hesitate to reach out at [email protected]. Best regards, PetLab Co.

Response from PetLabCo.Jul 10, 2025

Hi Elisa, Thanks for sharing your feedback. We're sorry for any confusion. We want to inform you that our subscription plans are entirely optional. You'll find our One-Time Purchase packages conveniently located next to our Subscribe & Save options. We value our customers and want you to feel empowered to choose the plan or package that best suits your needs. You can always reach us at [email protected] or give us a call at 1-866-473-8522. We'd like to get this resolved for you ASAP. Could you please provide your order ID so we can investigate this further? Best regards, PetLab Co.

Response from PetLabCo.Jul 10, 2025

Hello Sarah, We regret to hear about the difficulties you've experienced canceling your subscription and in getting support. We apologize for any frustration caused by the website issues and inactive phone number. We're looking into these technical issues and appreciate you bringing them to our attention. We've noted your concerns and are working to avoid this from happening again. We'd like to get this resolved for you ASAP. Could you please provide your order ID so we can investigate this further? Best regards, PetLab Co.