We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have a 1\2 white lab 1\2 pointer rescue and have had him since he was about 4 weeks old..he NEVER STOPS SHEDDING!! Vacuuming 3 times a day is barely enough!! Since Koda started taking one a day itch relief..i barely have to vacuum 1 TIME A DAY!!! I am so grateful and amazed and so are all my friends and family!! THANK YOU!!!
Response from PetLabCo.Sep 26, 2020
Hi Stacy,
We're over the moon to hear you're already seeing such amazing improvements in Koda! :) We're so excited to hear about this great progress and we love that you're seeing a transformation. Here's to happier and itch-free fur baby forever more! ❤️
Best Wishes,
Petlab Co.
MS
Mayr S.
Great customer service
Great customer service, I returned a product and I was refunded quickly. I do use their teeth cleaning products which keeps my dog’s teeth clean!
Response from PetLabCo.Sep 26, 2020
Hi Mayr,
Thanks for your compliments! We're pleased to hear that you had a delightful experience with us. We pride ourselves on customer service so it is great to hear that we could help you :) Rest assured that we will always go the extra mile for you. ❤️
Best Wishes,
Petlab Co.
PA
Paula
The joint care makes a huge difference
The joint care makes a huge difference in my 8.5 year old beagle/King Charles cavalier mix. They make his walking easier, and obviously less painful
Response from PetLabCo.Sep 26, 2020
Hi Paula,
Thanks a lot for your feedback! That's amazing news! We're extremely pleased that they've helped your fur baby :) He must be feeling so much better, younger and more agile! We're grateful that you have allowed us to help him, please keep us updated about his progress.❤️
Best Wishes,
Petlab Co.
DG
DALE G.
10$credit if ordered one of your products.
I took your survey and it reads that I'd get a $10.00 credit towards a purchase. I ordered two jars of your itch relief but never got the $10,00 credit. Can my account be credited.
Response from PetLabCo.Sep 25, 2020
Hi Dale,
We're terribly sorry for the inconvenience this has caused you. We're getting this taken care of right away for you. A representative will be reaching out soon!
Best Wishes,
Petlab Co.
JS
judy S.
Yes joint care product works
Our 80lb pit bull/boxer Goliath was diagnosed with hip dysplasia in both hips..hes only 3 we were so sad and worried for him as we know it can be very painful ,we started him on joint care chews a little over a month now and we can definitely see a difference in his mobility and overall mood..so thankful for this product
Response from PetLabCo.Sep 25, 2020
Hi Judy,
We're glad to hear that you're seeing significant improvements in his mobility already :) Thank you for giving our product a go and for sharing this wonderful news with us. Looking forward to hearing more from you and Goliath! These results warm our hearts!❤️
Best Wishes,
Petlab Co.
MB
Me' B.
Ivoree has the brightest smile, and no bad breath 🤯 amazing
My Ivoree just three years old on September 23_2020...
I had noticed sometime last year she had started to accumulate tartar and yellowish coloring coming in on her teeth at the gum line. I have her groomed regularly every month and have her teeth brushed, but it wasn't quite working. I was talking to my cousin one day while visiting her and she gave me this product to try out. She said her Vet recommended it to her and its been working very good for her Chihuahua. I have had Ivoree on this dental wash now for a month, and omg...let me just say I can see a difference already. Her teeth are brighter, she is drinking water like crazy( Ivoree never drinks water abundantly) but everytime I look up her face is wet and she smiling at me...
I think this product is amazing, I am so please with the results. I plan on re-ordering for future use. And I myself recommend to everyone who truly wants to maintain their pets health from the start, to acquire this product for themselves.."It's A Must!!"
I think it's also important to keep in mind, preventive care is the goal. Ist important to start early with a routine, rather than later. If your dog is older and has already, major tartar build up, it probably would be best to get deep cleaning first..then start your dog on this wonderful product to maintain the teeth, gums, and bodies health.
Please, please, please just try this product. You won't be disappointed 😉🥰
Response from PetLabCo.Sep 25, 2020
Hi Me'Barton,
Thanks a lot for sharing your story and how our products have helped to make a difference to Ivoree's life! :) We literally live for your amazing progress posts so thanks for sharing this with us! It makes all our time and hard work so worthwhile when we see your pets getting better. We appreciate you choosing us and we hope to see you again!❤️
Best Wishes,
Petlab Co.
JV
Julie V.
Itch relief is great product
Itch relief is great product! Within 1 week of Dusty taking the daily chew, He improved. Stopped scratching and biting himself. Thanks for a great product.
Response from PetLabCo.Sep 25, 2020
Hi Julie,
We're honored to hear that you found satisfaction with our product! :) Thanks for your lovely review. We're happy to know you've already seen improvements and hope we can help keep Dusty itch-free and happy! Enjoy your day and we look forward to working with you again in the future!❤️
Best Wishes,
Petlab Co.
JK
Jessica K.
Subscription fix
For some reason, possibly moving, my subscription was canceled. They reinstated my account and gave me the original plan I started with. That saves me money, thanks so much! The water additive works great for my two little stink mouths! Not stinky anymore! I can certainly notice if I forget to add it, or being them to the sitter.
Response from PetLabCo.Sep 25, 2020
Hi Jessica,
Thanks for your kind words! We're so glad you had an enjoyable experience with both our service and product. We pride ourselves on customer service so it is great to hear that we could help you :) Enjoy your day and we look forward to working with you again in the future!❤️
Best Wishes,
Petlab Co.