PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Mar 21, 2020

Hi Chris, Thanks for your review. We fully understand your frustration with the ordering process. Rest assured you can amend the frequency of your delivery anytime online through our subscription manager. We're getting this taken care of right away for you. Please check your email for further details <3 Best Wishes, Petlab Co.

Response from PetLabCo.Mar 20, 2020

Hi Nigel, Thanks for your kind review of our product and for giving it a go! Please accept our sincere apologies for the delay and the inconvenience caused by it. We're working on improving fulfillment and ensuring that every customer receives their product within the expected time. We are very much thankful to you for your patience. All the best, -Petlab Co.

Response from PetLabCo.Mar 17, 2020

Hi Gayle, We truly apologize for the inconvenience this has caused you. We're getting this taken care of right away for you. A representative will be reaching out shortly. Many Thanks, Petlab Co.

Response from PetLabCo.Mar 15, 2020

Hi Edward, We appreciate your patience and optimism for the progress of our product and we're positive that chews will give much better results with consistent use :) We always try to remain optimistic for you and your dog so please keep going and kindly update us of the long-term results you will get <3 Many Thanks, Petlab Co.

Response from PetLabCo.Mar 14, 2020

Hi Charley, We would like to extend our sincerest gratitude to you for giving our product a try :) We're positive that the chews will give your fur baby much better results with consistent use. Please let us know how it goes! <3 Many Thanks, Petlab Co.

Response from PetLabCo.Mar 10, 2020

Hi Michelle, It saddens us to learn that your dog is not seeing the desired results just yet. We always try to remain optimistic for your dog so keep going and see if there's any improvement over the next few weeks. If you still don't see changes in the next few weeks, we have a 90-day money-back guarantee so you can return your empty containers (orders within the 90-day period) for a refund. Hope this helps! Best Wishes, -P at Petlab Co.

Response from PetLabCo.Mar 9, 2020

Hi Ann, Thanks for your review. We recommend a full 60 days to see noticeable changes with the Itch Relief Chews. If at that point your pup's condition isn't improving, you can always contact us and we will be happy to look into processing a refund for you. Additionally, if your pup suffers from allergies or hot spots on their skin, we recommend trying out the Itch Relief Shampoo in tandem with the chews. Best Wishes, -P at Petlab Co.

Response from PetLabCo.Mar 3, 2020

Hi Sandra, Thank you for leaving us a review. We truly apologize for the inconvenience this has caused you. This mishap does not reflect our strive for excellence. Rest assured that we are working on improving our processes and services to better serve you in the future <3 Best Wishes, -P at Petlab Co.