PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Jul 28, 2025

Hi Elena, We’re sorry that the product didn't yield the same results for you as it has for others. Supplements can take up to 3 months of consistent use to see their potential benefits truly. However, we also understand that every dog has unique needs, and what suits one may not suit all. We’d be more than happy to help you explore another option that might be better suited for your dog. Feel free to reach out at [email protected]! Best regards, PetLab Co.

Response from PetLabCo.Jul 27, 2025

Hi Irene, Thank you for sharing your feedback. We're sorry for any confusion with the autoship order. We want to inform you that our subscription plans are entirely optional. You'll find our One-Time Purchase packages on the order page. You only need to toggle off the 'Save More with a Subscription' option located just above the 'Add to Cart' button. This ensures you'll only place a one-time order with no future charges or shipments. We value our customers and want you to feel empowered to choose the plan or package that best suits your needs. As for your last order, we can see that a full refund (£25.95) has been processed. We've already resolved the issue raised and hope you're satisfied. We truly value your business and appreciate your support. Thank you for giving our products a try. We wish you and your dog all the best! Best regards, PetLab Co.

Response from PetLabCo.Jul 25, 2025

Hi Gail, We're very sorry your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We would like to reach out to you to learn more about your dog's experience. Could you kindly provide your Order ID so we can look into this further for you and your pup? Kind regards, PetLab Co.

Response from PetLabCo.Jul 25, 2025

Hi Evemarie, We're sorry to hear the product did not work for your dog, and for the confusion caused. To clarify, we wouldn’t enroll you in a subscription without your agreement. As long as you toggle off the 'Save More With A Subscription' button, there shouldn’t be any recurring charges. Additionally, supplements may take up to 3 months to show their full potential benefits, as every dog is different. Could you send over your Order ID so we can take a closer look? Best regards, PetLab Co.

Response from PetLabCo.Jul 23, 2025

Hi Elvia, We’re sorry that the product didn't yield the same results for you as it has for others. While some pups might see positive changes in the first month, others might notice progress in months 2 and 3 onwards. Each dog is unique, so the timeline for achieving optimal results can vary. We’d love to see how we can assist you and your dog. Could you please provide your Order ID? Best regards, PetLab Co.

Response from PetLabCo.Jul 23, 2025

Hi Tyler, We appreciate your feedback and are sorry to hear that you haven't seen the results you expected. We understand that every dog has unique needs and what may work for one may not work for another. If you’d like, our team would love to work with you on finding an alternative. Feel free to reach out to us at [email protected] or provide your Order ID, and we'll be happy to assist you. Best regards, PetLab Co.

Response from PetLabCo.Jul 23, 2025

Hi Cheryl, We truly appreciate you taking the time to share your feedback. We completely understand your concern, and we hope you can understand that, as part of our policy, we’re only able to offer returns or refunds for unopened products. This is clearly stated on our website as part of our commitment to transparency. While many pets experience great results with our products, we also know that every dog is different—and what works wonderfully for one may not always work the same for another. That’s why we recommend giving supplements up to 3 months to show their full potential, as some pups simply need more time to respond. We truly appreciate you considering us. If you ever decide to give us another try in the future, we’d love to support you and your pup every step of the way. 💙 All the best, PetLab Co.

Response from PetLabCo.Jul 21, 2025

Hi Jaspal, We're sorry for any inconvenience caused. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than we’d like, and we're sorry about this. We recommend reaching out to our customer experience team at [email protected], and we'll do our best to respond to you as soon as possible. We truly appreciate your patience. Best regards, PetLab Co.