PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Gary B.
Its helped my dog a little but it's only been 2 weeks
Response from PetLabCo.Mar 31, 2020
Hi Gary, Thanks a lot for giving our product a shot :) We always try to remain optimistic for you and your fur baby. So keep going and see if there's any improvement over the next few weeks and please let us know how it goes <3 Best Wishes, Petlab Co.
Jami Van E.
Would like to be able to switch shipments on my own when I like. Just like I do with Chewy
Response from PetLabCo.Mar 30, 2020
Hello Jami, We appreciate your feedback. Our development team is in the process of renovating our subscription management tool to accommodate these and many other requests. Thank you for your patience as we roll out these new updates to serve you and other members better in the future. In the meantime, please contact us directly if you need assistance modifying your account. Best wishes, -Petlab. Co.
Tiana W.
I purchased the joint chews for my 7 year old boxer...the last few nights when I take her out , shell drink alot of water then throw up her food...this is all new, is anyone having the same issue with their dogs getting sick over it?..we've been using this product a lil over a week now
Response from PetLabCo.Mar 29, 2020
Hi Tiana, We're sorry to hear about this :( Some dogs can be more sensitive to changes than others, and we cannot know until it happens. We just wanted to reassure you that our Chews do not contain ingredients that would damage or react with digestive organs. You could try reducing the number of chews and then gradually build it back up again, just to get their tummies accustomed to the product. If the issue persists, we advise you to visit your vet as soon as possible. They will be able to provide supportive care during this time and monitor your pup. Also, you can always contact us and our customer service team would be more than happy to honor our 100%, 90-day money-back guarantee. ❤️ We hope this helps and we wish you and your pup all the best. Please keep us updated :)
Clara G.
Very slow to respond
Response from PetLabCo.Mar 27, 2020
Hi Clara, Thanks for your review. We're sorry you have not found our customer service to your standard. Rest assured that we are working on improving our processes and services to better serve you in the future. Many Thanks, Petlab Co.
larry G.
Long delay in forwarding product purchased but immediate debit for payment.
Response from PetLabCo.Mar 26, 2020
Hi Larry, Thanks for your review. My apologies for the delay caused so far. Rest assured that we're working on improving fulfillment and ensuring that every customer receives their product within the expected time! Best Wishes, Petlab Co.
DEBORAH N.
We've had some issues with the billing department but hopefully it is a thing of the past. Hoping they are resolved for future purchases. Products are great!
Response from PetLabCo.Mar 25, 2020
Hi Deborah, Thanks for your kind words about our products :) We appreciate your patience and understanding as we resolved the trouble caused by the recent issue. Rest assured that we are working on improving our processes and services to better serve you in the future <3 Best Wishes, Petlab Co.
Sherry M.
Not sure if the clear eyes works yet. Giving it one more month. The total calm...dogs spit it out...won’t eat it. Let them know but never offered a refund. Got the dental formula and they will not drink the water with it in it. So...out 2 products a waste of money. They state a guarantee but have not found that to be the case.
Response from PetLabCo.Mar 24, 2020
Hi Sherry, Thanks for your review and for giving our products a go. We truly apologize for the inconvenience this has caused you. We're getting this taken care of right away for you. A representative will be reaching out shortly. Best Wishes, Petlab Co.
Omaira Z.
Le estoy dando a diario a mi perro pero no veon ningun cambio. Voy a tratarlo unos 2 meses mas y si no veo cambio lo voy a cancelar. Gracias.
Response from PetLabCo.Mar 24, 2020
Hola Omaira, Gracias por probar nuestro producto. Siempre tratamos de ser optimistas para usted y su perro. Así que continúe y vea si hay alguna mejora en las próximas semanas y háganos saber cómo va. Los mejores deseos, Petlab Co.
