GB F.
I got the allergy and immune product
I got the allergy and immune product. It did not work. I canceled my subscription and a second one was sent to me and was charged now a third one is being sent to me and they’re telling me I placed an order which I didn’t after the first one. I had to take my dog to the vet because he was having the worst allergies ever. I I paid for the vet visit plus he’s usual allergy medication so I spent four times the cost of this product which they advertise that it works. It does not. Now for this third order was charged to my bank account and customer service won’t give me a full refund. I have not even gotten the order. I am willing to send it back for a full refund. They stated they will send me return instructions which I ask, I hope they are free and you send me a label. I will not pay for returning a product. I haven’t even open and it doesn’t work you advertise that this works. Usual show all his dog videos and customers talking about this great product. I’ll do the same advertisement for you. If you pay me please do not tell People this product works when I see all the reviews prior to mine telling you it doesn’t it is very hard to stop a subscription. I canceled mine and I still have my email from two months ago saying it was canceled. They keep sending me items every month that I keep getting charged. They do not want to do the full refund. Everyone please do not buy this product the company does not want to return your money. When I go to my account, I cannot even delete my bank account. I think this is just a scam and I will report to the Better Business Bureau.
Response from PetLabCo.Aug 14, 2025
Hey GB, We’re truly sorry to hear about your experience. Please know that what you’ve described is not how we aim to operate, and we want to make this right. If you could provide us with your order ID, we can immediately review your account, confirm your cancellation status, and investigate why these orders were processed after your request to cancel. We’ll also ensure that you receive clear instructions for any eligible returns. Our goal is to resolve this quickly so you feel confident you’re being heard and supported. Thank you for bringing this to our attention — we appreciate the opportunity to look into it and make things right. All the best, PetLab Co.



