PetLabCo.Reviews of thepetlabco.com

4.113,463 reviews
Pet Stores
One World Trade Center, 85th Floor, New York, New York

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PetLabCo.

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About PetLabCo

We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.

PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: PetLabCo, thepetlabco.com
Website: thepetlabco.com
Category: Pet Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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PetLabCo reviews

Showing 9,181 reviews with 5 stars · Clear filters

Ron
Oct 19, 2020
True Customer Service!!
I found a discount offer from Petlab when going through my emails, that I had over looked. When I attempted to use it, the system rejected it saying it had expired. I contacted Petlab and they said to try it again and if the system rejected it, they would refund the difference. Even though I was skeptical, I trusted them and true to their word, the refund came in a couple of days later! These are the kinds of folks I like to deal with!!
Response from PetLabCo.Oct 20, 2020
Hi Ron, We're glad that you had a wonderful experience with us. We love to make sure each of our individual customers has the most fabulous experience with both our service and our products and it makes so happy to know that we could help you with your concern :) We appreciate you choosing us. Thanks and have a great day ahead! All the best, Petlab Co.
Rhonda Mattick J.
Oct 19, 2020
My dog was driving herself and me crazy…
My dog was driving herself and me crazy licking her paws and scratching! As a last resort I ordered the itch chews and to my surprise they worked GREAT!!! I’m so happy and she is itch free!
Response from PetLabCo.Oct 19, 2020
Hi Rhonda, It's such a delight to hear that our product is working amazingly well for your fur baby :) We always make sure that our products are made to the highest standards and finest ingredients that are suitable for the needs of your pup. Thanks a lot for your review and for the opportunity to help! Have a great day ahead! All the best, Petlab Co.
myjobhelper.com
Oct 19, 2020
Good joint bit
I've been using the joint bites on my 10 year old border collie for almost a year and he loves them. He definitely moves more easily.
Response from PetLabCo.Oct 19, 2020
Hi, We're thrilled to hear that your fur baby is getting awesome results and he's loving it! :) Thanks for your review. We're grateful for your continuous trust and support with our products, your loyalty means a lot! ❤️ Best Wishes, Petlab Co.
William
Oct 19, 2020
Excellent product for joint care
Excellent product for joint care. Very responsive customer service.
Response from PetLabCo.Oct 19, 2020
Hi William, We're delighted to hear that you're amazed by our service and the quality of our products :) Thanks for your awesome review! We're glad that your fur baby is getting incredible results too. Enjoy your day and we look forward to working with you again in the future!❤️ Best Wishes, Petlab Co.
Fred G M.
Oct 18, 2020
!2 Year old Collie.
Started 12 year old Collie on Joint Care that was having trouble getting up and moving around. She also had a stroke one year ago, In the first 30 days she was getting up and going up steps. Now after 60 days she is still doing better but still has a limb from the stroke. I put down her Joint Care Treat, with a biscuit and beef treat , she went for the Joint Care first.
Response from PetLabCo.Oct 19, 2020
Hi Fred, We're pleased to hear our chews are working wonders for your pup and makes it easier for her to lift up! :) Please keep us updated with her Joint Chew journey - we really want your pup to feel like herself again. We appreciate you choosing us and we hope to see you again.❤️ Best Wishes, Petlab Co.
NCLady
Oct 18, 2020
Cancelled my subscription because both…
Cancelled my subscription because both of my chihuahuas are gone and I no longer need the product. Sent a review about the service and the product and got 3 additional requests to either verify the service or the subscription. Seems that the customer service doesn't like to "let go"
Response from PetLabCo.Oct 18, 2020
Hi NCLady, We are sorry for your loss :( Losing such an important part of the family is never easy. We thank you for your review and we appreciate you taking the time out of your day to complete it. Rest assured, we will get this sorted out for you. A representative will be reaching out shortly! We hope you are coping well and wish you all the best. -Petlab Co.
Jay Paul R.
Oct 17, 2020
The tear staining choose our a miracle for our miniature schnauzers
We have Miniature schnauzers and they have a tear standing really bad. We solve the tear stuff from you guys and decide to give it a try and it’s been a miracle. The one miniature Schnauzer would constantly tear. Now it’s barely noticeable. Not always scratching and rubbing his eyes anymore.
Response from PetLabCo.Oct 18, 2020
Hi Jay, That's so great to hear! We're pleased that our product is working wonders for your fur baby :) We do hope your pup can continue to enjoy using them as we assure you that you will get nothing but premium products from us. All the best, Petlab Co.
Woolley E.
Oct 17, 2020
Petlab provided excellent customer servuce
When I reached out to Petlab I was assisted by Sam who was very professional and most helpful. I explained why I needed to return the product and he did offer me a partial refund if I wanted to keep them to continue trying them. When I declined he said he would email me a return label, which he did right away. I got busy and when I didn’t return them right away he followed up with another email to verify If I still wanted the return and asked me to let him know when I Had mailed them. I did that yesterday and again he got right back to me saying he would watch for them to arrive so I could be credited back. As I said Sam was very helpful and professional and represented the company just as you would want if it was your own. I would definitely do business with Petlab again if I was in need of their products.
Response from PetLabCo.Oct 18, 2020
Hi Woolley, We are so honored to hear such kind words from you :) We pride ourselves on customer services so it is great to hear that we could help you. Thank you so much for this wonderful review! Enjoy your day and we look forward to working with you again in the future. All the best, Petlab Co.

PetLabCo.Reviews of thepetlabco.com

About PetLabCo

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About PetLabCo

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More in Pet Stores, New York

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True Customer Service!!

My dog was driving herself and me crazy…

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!2 Year old Collie.

Cancelled my subscription because both…

The tear staining choose our a miracle for our miniature schnauzers

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