We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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My dogs have been taking this product for a while and it has not helped with paw licking. I was thinking this might help with the problem. Thanks
Response from PetLabCo.Aug 29, 2025
Hi Cheryl,
We appreciate you sharing your experience. We're sorry to hear that the product didn't help your dog. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for. If you’d like, our team would love to work with you on finding an alternative. Feel free to reach out at [email protected]!
All the best,
PetLab Co.
AF
amy F.
This stuff sucks
This stuff sucks! Made my dog's breath HORRIBLE. BOTH of my dogs, so I know it's not just an issue with a specific dog. There's no recourse for a refund.
Response from PetLabCo.Aug 24, 2025
Hi Amy,
Thanks for sharing your feedback. We’re so sorry you and your dogs had this experience. How are your dogs doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first.
Could you kindly provide your order ID with us so we can better understand what happened? Thank you!
Warm regards,
PetLab Co.
KV
Kati V.
customer for a long time and will be buying another product
I have been a customer for a long time. This rebranding also includes a cut back of effective ingredients. I am deeply disappointed and will search for another product. This is deceptive. I noticed that they show no photos of the back of the new tub which lists actual ingredients. I had to look deeper in the website and found product facts, where I confirmed the difference. Saying "same formula unchanged", when it has changed is deceptive. E.g. Glucosamine is one of the most important ingredients - it has been cut in half (900mg per chew before, now 450mg per chew). They show no reason for this change, no science article saying it will work just as well at the lower amount. They just hid it! To see where they say formula is unchanged go to the website, click on Help, then “Our Products”, then “Our New Look Explained”. For ingredients, Click on Products, then Joint Chews for dogs, then key ingredients in the top ribbon, then scroll down and click on "see all ingredients". If you have the old brand, you can compare. Note you have to find “Product Facts” to get exact formulation. Otherwise you only get photos and names. I would attach a photos of mine, but it won't let me here. I also can’t list links. This reduction in active ingredients may mean I have to give more chews to my dog to achieve the same result. I think it is upsetting if a customer does not know this and suddenly sees the reduction in effectiveness in their dog. I am deeply disappointed.
Response from PetLabCo.Aug 24, 2025
Hi Kati,
Thank you for taking the time to share your concerns, and we’re truly sorry to hear you feel let down. Your trust means everything to us, especially as a long-time customer, and we take your feedback seriously.
We understand how important transparency is, especially when it comes to ingredients that support your dog’s health. We want to mention that the Joint Care Chew information and formulation currently shown on our website is the Salmon flavor, which is our newest version of the product. If you've been using the Joint Care Chew for a long time, you're most likely getting the older version, which is the pork flavor. It has 900mg Glucosamine and 200mg Green Lipped Mussel. Your Joint Care Chew flavor can be seen on the front product label, and you can cross-check it with the flavor shown on the website.
However, we'd still like to review this information to ensure everything is as it should be. Would you kindly share with us your order ID? Once we have this information, we'll be able to confirm the product version you've been receiving.
Thank you again for your loyalty and for holding us accountable. We look forward to hearing back from you with the information requested.
Warm regards,
PetLab Co.
MA
Marti
Can I give less than 1 star
Can I give less than 1 star.
I subscribed and ordered a one month supply of small and medium jars. My experience has been total frustration.
One, my one dog is an easy feeder. Eats (usually) anything. My second dog is a picky eater.
As per instructions, I started by feeding about a 1/4 scoop in their food. I feed a good quality kibble with fish oil added. NEITHER of my dogs would eat the food. Next day I added a ‘topper’ of Fresh Pet stirred in. NEITHER dog would eat. I tried adding a little bacon grease. NEITHER dog would eat.
Two. I cancelled the subscription on August 12. I got a email confirming that the subscription was cancelled. Sound easy? NOT. I got notification a jar was in route. I tried emailing that NO, I had cancelled. Email bounced. This AM I received an email that my order was in route, and then delivered. What??
I called Customer Service. Now, get this. I subscribed and ordered 2 jars. Same subscription. Now I’m told that cancelling my subscription only cancelled one jar. Not the other. Uh, when you cancel the subscription, how do you cancel it twice for each jar?
I said I would not pay for it. Told them to send me a mailing label and I’d return it. Nope. He said they would refund HALF the charge and I could give away the jars.
Am I happy? Heck no!! So what can I do? I can start doing bad reviews. I can tell everyone I know not to order any. That is what I can, and will do. Nothing but the truth. And I kept their emails.
Response from PetLabCo.Aug 19, 2025
Hi Marti,
We’re so sorry to hear about your frustrating experience. It sounds like part of the issue may have been that an order was already processed before your cancellation took place, which can sometimes happen if the request is made while the shipment is already in progress.
Regarding the refund options you were offered, we do sometimes extend a 50% refund if you’d like to keep the items and possibly donate them, but please know you always still have the option to return the order for a full refund if you’d prefer, as long as it meets our return policy. So we can get this sorted for you right away, could you please provide your order ID? Once we have that, we’ll be able to look into your account and make sure everything is properly resolved.
Best regards,
PetLab Co.
CO
Charlotte O.
DONT SUBSCRIBE
DONT SUBSCRIBE! it’s impossible to cancel you’re subscription or contact petlab my dog died 6 months ago I’ve tried everything to cancel even written them a letter through the post I’ve got a bank block on them now but still £125 I have paid unwittingly
Response from PetLabCo.Aug 18, 2025
Hi Charlotte,
We are truly heartbroken to hear about the loss of your beloved pup, and we are so sorry for the added frustration. 💔 That is the very last thing we would ever want for our customers.
We’d love the chance to make this right for you. Could you please provide us with your order ID? This will allow us to locate your account right away, ensure that your subscription is fully canceled. Thank you for bringing this to our attention, and will do everything we can to resolve this quickly for you.
Take care,
PetLab Co.
FG
Felipe G.
terrible customer service been trying…
terrible customer service been trying to cancel my subscription I keep getting charged.
Response from PetLabCo.Aug 17, 2025
Hi Felipe,
Thank you for your feedback! We're sorry to hear you had difficulty canceling your subscription. Someone from our Customer Experience Team will reach out to you and assist you and make sure the cancellation is done. Don't hesitate to reach out if you have other concerns.
Best regards,
PetLab Co.
CH
Chantal
This is a total scam
This is a total scam. I have been using this powder diligently for the past 2 months and my dog’s teeth have deteriorated.
Response from PetLabCo.Aug 17, 2025
Hi Chantal,
Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first.
Could you kindly provide your order ID with us so we can better understand what happened? Thank you!
Warm regards,
PetLab Co.
MA
mark
opened product
opened product, tried to feed it to my 2 dogs. Both smelled it and turned away. They will not eat it. We tried the allergy & immune probiotics also the wild salmon bytes. My dogs would not eat these. There return policy is, if product is opened they will not refund you.
After speaking to CS, they did say a refund would be made this one time. But any other order after this would not honor refund.
How do you know if your dogs will eat this if you can not open the product. They say its made in the USA, BUT on there siteit shows address for Canada and UK.
This will not happen again with me. This is my 1st and last order.
Response from PetLabCo.Aug 15, 2025
Hi Mark,
We're sorry to hear that your dogs weren’t interested in our products. We completely understand how frustrating it can be. We know that all dogs are unique, which includes their palates.
Our refund and return policy can be found on our website, which explains that opened products aren’t typically eligible for return. Our team made a one-time exception in your case as a gesture of goodwill — and we hope that showed how much we value you and your pets. Regarding where our products come from, we’re happy to clarify — our products are manufactured in the US to strict quality standards. However, to better support our customers, we have fulfillment centers in the UK, Canada, and Germany, which help us get orders to customers quickly.
We truly appreciate your feedback and will be sure to pass it along to our team. Please don’t hesitate to reach out at [email protected] if you need any further help.
Warm regards,
PetLab Co.
