PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lorene D.
Not sure if you changed the mail delivery service you had in 2024. It seem to take longer to get my order.
Response from PetLabCo.May 24, 2026
Hi Lorene, we appreciate your feedback. We are always working to improve our services and will look into this. We're here and happy to help so please don't hesitate to reach out with any questions or concerns. Best regards, PetLabCo.®
David L.
For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk by and grab it. I don't know why he started doing that, on the last few deliveries. Otherwise everything is fine with the packaging and delivery time.
Response from PetLabCo.May 22, 2026
Hi David, Thank you for bringing this delivery concern to our attention. We understand your frustration with the package placement. We will make sure your feedback is shared. Regards, PetLabCo.®
Patricia M.
I'm not a big fan of the new blue container. I just keep pouring it into the old white one. The blue one is harder to open for us old folks. Otherwise it's a great product.
Response from PetLabCo.May 14, 2026
Hi Patricia, thank you for taking the time to leave this feedback. We appreciate you letting us know and we will be sure to bring this to our team's attention. Please don't hesitate to reach out if you have more questions or concerns, we're here and happy to help. Best regards, PetLabCo.®
Kenneth
Hard to stop authorship.
Response from PetLabCo.May 11, 2026
Hi Kenneth! We are sorry to hear you have run into issues canceling your subscription. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in. Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®
John J.
delivery was just thrown under the back deck of my house not very pleased with the delivery method, but your product is outstanding
Response from PetLabCo.May 6, 2026
Hi John! We appreciate your feedback and are sorry the delivery wasn't satisfactory. We'll be sure to raise this with the appropriate team. We're glad you like our product! Thank you for being a part of our community. Regards, PetLabCo.®
Finn E.
Good no problem at all
Response from PetLabCo.May 4, 2026
Hi there! We appreciate you sharing your experience. We are so happy to hear you have not run into any issues. Please don't hesitate to let us know how we can improve to make this a five-star experience for you and your pup. Thanks for being a part of our community! Regards, PetLabCo.®
Shirley B.
Didn’t received delivery notice
Response from PetLabCo.May 3, 2026
Hi Shirley, thank you for taking the time to leave this feedback. We're sorry to hear about this and will definitely relay this to our team to ensure you get the proper notice moving forward. We're always happy to help so please don't hesitate to reach out with any questions or concerns! Best regards, PetLabCo.®
Juvylyn S.
Delivery person threw the package in front of my door instead of dropping it gently to my door
Response from PetLabCo.May 1, 2026
Hi Juvylyn, We are so sorry you have had this experience. We can certainly understand why that would be upsetting. Thank you so much for bringing this to our attention. Regards, PetLabCo.®
