PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Feb 6, 2026

Hi Misty, We appreciate you sharing your experience. We're sorry you had trouble with your email and couldn't use a coupon code during checkout with PayPal. We'll be more than happy to assist you with submitting your order. Please contact us. Best regards, Alondra

Response from PetLabCo.Feb 4, 2026

Hi Margaret, We appreciate you sharing your experience. We're sorry to hear about the delivery and the package placement. We'll pass along this feedback. We also encourage to file a formal complaint with the shipping courier to prevent this from happening again. Thank you for bringing this to our attention. Warm regards, PetLabCo.

Response from PetLabCo.Feb 1, 2026

Hello Claire, Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner. Best Regards, PetLabCo.

Response from PetLabCo.Jan 30, 2026

Hi Trisha, We're sorry to hear one of your dogs had this experience. We are NASC Certified and follow stringent quality measures to provide the best products for our pets. We take issues like these very seriously. A dedicated member of our customer experience team will be reaching out to learn more about your dog's experience. We appreciate your cooperation and patience. All the best, PetLabCo.

Response from PetLabCo.Jan 30, 2026

Hi Karen, We're sorry for the frustration this caused. We just want to clarify that you can place a one-time purchase on our website. At checkout, there’s an option that says “Save more with a Subscription” — you can simply toggle that off to place a single, non-subscription order. That said, we’d be more than happy to help directly. Please share your order ID, and we'll take a closer look and assist you right away. Warm regards, PetLabCo.

Response from PetLabCo.Jan 20, 2026

Hello there, We’re really sorry for the frustration this caused, and we appreciate you taking the time to share your experience. We understand that you purchased a 3-month supply and were surprised to see another shipment scheduled. Please note that subscriptions are set to a monthly frequency by default and can be adjusted to a longer interval, such as every 3 months, through the customer portal. We understand how this may have caused confusion, and we apologize for the inconvenience. We’d be happy to assist you further. Could you please provide your order ID so we can review your account and help resolve this for you? Best Regards, PetLabCo.

Response from PetLabCo.Jan 15, 2026

Hi Mary, We’re truly sorry for the frustration this caused and for the delay you experienced while trying to cancel your subscription. We always aim to respond and assist as quickly as possible. Please know that you can also manage or cancel your subscription anytime through the customer account portal on our website if you signed up. We’d really like the opportunity to look into this for you and make sure everything is properly resolved. If you’re able to share your order ID/ number, we can review your account and assist you further right away. Thank you for your patience. Best regards, PetLabCo.

Response from PetLabCo.Jan 15, 2026

Hi Mark, We’re truly sorry for the frustration and confusion this caused. It appears that after the January autoship order was processed, the rebill date was updated to January 8. Because of this sequence of updates, the system attempted to process an autoship on January 8, which led to the unexpected payment attempt you noticed. We do believe that one of our Customer Experience team members has since responded to your email and addressed the issue. Thank you for your patience while this was being sorted out, and we truly appreciate you bringing this to our attention. Best regards, PetLabCo.