We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have been back in forth with an AI bot over how I cannot set up my account. I have been trying for MONTHS. You’re basically stealing money and charging my card. It tells me to go to a customer portal and I don’t have one cause I can’t set up or activate my account. My dogs breath hasn’t changed nor do they look cleaner and I’ve had her on this for 4 months
Response from PetLabCo.Jul 23, 2026
Hi Cara!
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
SM
Sally M.
My dog passed a way in April
My dog passed a way in April
Been trying to get you people to stop sending your product
This would be nice if could stop sending its piling up and costly
Response from PetLabCo.Jul 22, 2026
Hi Sally,
We are deeply sorry to hear about the passing of your beloved dog. Please accept our heartfelt condolences during this difficult time. Our entire team is sending you thoughts of comfort, peace, and warmth as you navigate this loss.
We were unable to locate any messages through our official support channels. We can be reached by email at [email protected] or by phone at +1-866-4-PETLAB (1-866-473-8522).
We've sent you an email so we can assist you further. If you have any additional questions or concerns, please don't hesitate to let us know. We're here to help.
Warmest Regards,
PetLabCo.®
JO
Joe
I haven't seen any improvement and been…
I haven't seen any improvement and been using this product for over 3 months
Response from PetLabCo.Jul 22, 2026
Hi Joe,
We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
CU
customer
I hate it
I hate it! I am trying to cancel it and will not CANCEL It! Please cancel it! Don’t not waste money it does not work! The are stealing from me!
Response from PetLabCo.Jul 22, 2026
Hi there,
We are sorry to hear you have run into issues cancelling your subscription.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will also follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
RM
Ryan M.
They do not mention it is a…
They do not mention it is a subscription I would strongly recommend avoiding these not only will they carry on your subscription once you have canceled it they will carry on taking money out of your bank they are scam artists and the product doesn't work neither
Response from PetLabCo.Jul 21, 2026
Hi Ryan,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Subscribe & Save” option is selected before adding the item to your cart.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
CU
customer
I subscribed for pet labs but the itch…
I subscribed for pet labs but the itch med never helped . I wanted to stop receiving this but I can never seem to get it to stop. I have at least 4 packages here unopened . Please discontinue this. ACCOUNT #12690633
Crozier, 9109 W Phillips Dr Littleton CO 80128
Response from PetLabCo.Jul 21, 2026
Hi there!
We are sorry to hear you have not seen results and have run into issues canceling. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Our team can be reached at:
- Email: [email protected]
-Phone: +1-866-4-PETLAB (1-866 473-8522)
For security purposes, we do recommend you remove your address from this review. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
VV
Viktoria V.
Very poor service.
Very poor service.
The first package I received was damaged, and although I was supposed to receive two products, one was missing. I took photos immediately on the day it arrived and emailed customer service, but nobody ever responded. I repeatedly contacted them, not only about the missing product but also because I was trying to cancel my subscription. Every time I tried, the website kept redirecting me from the UK site to the US site, making it impossible to manage my account.
The subscription model is extremely aggressive. There is no straightforward way to cancel it. My dog didn’t like the product, so I tried contacting customer service several times by email to discuss cancelling, but again, I received no response.
The following month, they took another payment and sent another order. This time I received both products, but as I had already explained, my dog would not eat them. I contacted them again, asking them to stop the subscription, but they ignored me.
Then they attempted to take payment for a third time. I tried everything I could think of—using my computer, iPad, and different browsers—but there was simply no way to cancel the subscription. I have never experienced anything like this with any other company.
In the end, I had to empty the bank account linked to the subscription because every time money was deposited, they immediately attempted to take another payment. I eventually had to contact my bank and block this company from taking any further payments.
I will need my hard earned monies back!
This has been an incredibly frustrating experience.it took me 3!!!! months to be able to stop them charging me! The lack of customer support and the difficulty of cancelling the subscription are completely unacceptable. I would not recommend this company. Daylight robbery !!!
Response from PetLabCo.Jul 20, 2026
Hi Viktoria!
We’re really sorry you had this experience and for the frustration it has caused. Our customer service team can be reached here:
-Email: [email protected].
-Phone: +44 808 189 1674.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
AS
Amanda S.
I want no more contact with you
I want no more contact with you. You solicit me every day. Stop it! I will never buy your product again.
Response from PetLabCo.Jul 18, 2026
Hi Amanda,
We're sorry to hear this has been your experience. Please know that we have taken care of this for you. You'll no longer receive marketing emails from us.
If you ever need assistance, our team would be more than happy to help.
You can contact our Customer Service Team here:
Phone: 1-866-473-8522
Email: [email protected]
Kind regards,
PetLabCo.®
