We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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No results after 2.5 months of regular usage, not easy to unsubscribe. Quite expensive trial without any benefit
Response from PetLabCo.Sep 15, 2025
Hi Yuriy,
We are sorry to hear that you did not see results, and for the inconvenience caused while trying to cancel your subscription. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards.
We always want managing your subscription to feel simple and stress-free, and we regret that this wasn’t your experience. If you’re still having trouble or need further assistance, please don’t hesitate to reach out to us directly at [email protected]. Could you please provide your Order ID so we can look into this for you?
Best regards,
PetLab Co.
JS
Jimmy S.
Unhappy with formula change.
After over a year of happy monthly subscription my dog will not eat these any longer. The packaging has changed but worse yet when I wrote in and complained about pup not liking these any longer I get a reply that they changed the formula. I have 3 full bags of 24 sticks which I break in half for a 5 pound dog.
I may consider resubscribing if they go back to original formula.
UPDATE to your response that formula was not changed:
On 4/10/25 Trizia replied to my email complaint with the following response:
"Hello Jimmy,
Thank you so much for reaching out and for sharing your experience with us — and of course, for including the lot number and photo. We really appreciate you taking the time to let us know!
We completely understand how concerning it can be when your pup’s eating habits change, especially when she used to love the Prebiotic Dental Sticks.
To share some insight — we recently upgraded our Prebiotic Dental Sticks with new and improved ingredients to help provide even better dental care benefits. While the formula was enhanced, we understand that some dogs may take a little time to adjust to any changes in taste, smell, or texture.
An insert was included in your previous package with more details about this update."
Response from PetLabCo.Sep 11, 2025
Hi Jimmy,
We appreciate you sharing your experience. We're sorry to hear your dog no longer enjoys the dental sticks. We’ve updated our branding and packaging to better reflect who we are. While the look has changed, the formulas you and your pet know and love remain the same.
To clarify, the formula change you mentioned took place earlier this year, not recently. No new changes have been made to the formula since the update earlier in the year.
You can try placing a bit of peanut butter on the stick (Xylitol-free), wrapping it in a piece of cheese, or adding a small amount of plain yogurt to the stick. Just remember to consider any allergies or sensitivities your dog might have.
Please know your experience and feedback are important to us, and we’ll continue to keep them in mind as we strive to improve. If you have any other concerns or questions, please feel free to reach out at [email protected]—we’re here to help!
Best regards,
PetLabCo.
AM
amaweatherwatcher
It did nothing after four months.
I have consistently used the product for my dog’s itching and scratching for 4 months. I have seen zero results. I am discontinuing the product and seeking veterinary advice. I gave it the chance, but it didn’t work at all. No difference in not only his itching, but also his gut health.
Response from PetLabCo.Sep 11, 2025
Hi there,
We appreciate you sharing your experience. We're sorry to hear that the product didn't provide the results you expected for your dog. It is always our goal to provide high-quality pet supplements that offer maximum benefits, but we acknowledge that each dog's case is unique, and what works for one may not work for all. It might be beneficial to explore other options or discuss alternative approaches with your veterinarian to address your pup's specific needs. Thank you so much for trying out our product.
All the best,
PetLabCo.
MK
M K.
I did not sign up for subscription and…
I did not sign up for subscription and they charged me AGAIN.
Response from PetLabCo.Sep 10, 2025
Hi MK,
We're sorry for any confusion caused. Just to clarify, we don’t enroll anyone in a subscription without their consent. As long as you toggled off the 'Save more with a subscription' option, there shouldn’t be any recurring charges. Could you send over your Order ID so we can take a closer look?
Best regards,
PetLab Co.
KP
Kelly P.
My dogs itching more than before
I have been giving these to my dog for a month now and my dog seems to be getting worse, he itching more now than he was before I started giving them to him ...definitely wouldn't recommend and won't be buying again
Response from PetLabCo.Sep 9, 2025
Hi Kelly,
We're so sorry to hear that you and your dog have had this experience. We would really like to speak further with you so that we can better understand what may have happened. Could you please send an email to us at [email protected]? We hope to hear from you soon!
Best regards,
PetLab Co.
MN
Michelle N.
I'm so disappointed, feel misrepresented
I'm so disappointed, first of all when I got the product, I realized how fast I was going to run out of it, one container was going to run out in 10 days , so the 2 containers 20 days. And this was for the Probiotic chews for large dogs that help with their gut health. I was under the impression I got a 2 month supply, or that's how it seemed the way it was set up on my subscription, and purchase options . I never would have bought it otherwise because I'm on such a limited income. I just wanted to help my dog, saw the good reviews. Then imagine my surprise when it didn't help at all, like not even a little. I forgot to cancel my subscription so I'm about to get more unfortunately, so we'll see if that does any good. The only positive was the my dog thought it was a treat, liked the taste.
Response from PetLabCo.Sep 7, 2025
Hello Michelle,
Thank you for sharing your feedback, and we're very sorry you had this experience. This isn't the kind of impression we want to leave our valued customers.
We believe there's some confusion about the products we offer. It sounds like you intended to purchase the Tailored Probiotic Chew or the Tailored Allergy & Immune Probiotic Chew, but mistakenly ordered the regular Probiotic Chew. The Probiotic Chew is a non-tailored product, and you'll need two or three chews per day for larger dogs. The other two are tailored products, where you'll only need one chew per day regardless of your dog's size or weight.
We're sorry you haven't seen a difference yet. Every pet is unique. It can take some time for the beneficial effects to become noticeable. We recommend giving it at least 2-3 months of consistent use to allow the ingredients to fully work into your furry friend's system.
As for your subscription, kindly share with us your order details so we can assist with the cancellation, or if you want, we can switch it to one of our tailored products.
We're looking forward to hearing from you and sorting this out.
Best regards,
PetLab Co.
JP
Jaydeep P.
Doesn’t work
Doesn’t work. Been using it for over a year now and seen no results. The reason they say to use it for more than 30 days is because their return window is 30 days. They just want to make sure you can’t return the product. They definitely don’t stand behind their product either as there is no satisfactory return period even on sealed products
Response from PetLabCo.Sep 4, 2025
Hi Jaydeep,
Thank you for sharing your feedback! We're sorry to hear you didn't see the desired results. We understand how frustrating it is when a product doesn't meet our expectations. While the supplement may work for many dogs, it may not be a perfect fit for your furry friend.
We appreciate you giving our product a try and sharing your honest feedback. It helps us continue improving our formulas.
Sometimes, environmental factors or other underlying issues may be contributing to your dog's symptoms, so it may also be advisable to speak with your vet.
We don't offer a money-back guarantee. The 30-day window is for products that are sealed and unopened. You may refer to our website for more information on our Return Policy.
If you have sealed and unopened products purchased in the last 30 days that you wish to return, we'd be happy to help you with the process. Kindly email us at [email protected] or share with us your order details. Someone from our Customer Experience Team will reach out to you and get it resolved right away.
Thank you again for giving us a try. We wish you and your dog all the best!
Best regards,
PetLab Co.
PE
Petra
PetLab is amazing
PetLab is amazing. Everything is easy to set up. You place your order and than it's delivered. Praise PetLab. Customer service is excellent. It's helped my dog for the past 5 years. So worth it thank you PetLab
Response from PetLabCo.Sep 2, 2025
Hi Petra,
We're happy to hear that the setup was easy and deliveries are smooth for you. It's wonderful that our customer service and products have helped you and your dog for the past five years. Thank you for your positive feedback!
Best regards,
PetLab Co.
