PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Sep 24, 2025

Hola Rolando, Lamentamos la confusión y frustración que esto le haya causado. Queremos que sepa que siempre puede cancelar su suscripción en cualquier momento a través de su Portal de Cuenta de Cliente, o si lo prefiere, comunicándose directamente con nosotros a través de la página Contáctenos en nuestro sitio web. Para poder ayudarle de inmediato, ¿podría por favor compartir con nosotros su número de pedido? Una vez que lo tengamos, podremos revisar su cuenta y asistirle con la cancelación de la suscripción para que no se le cobre por pedidos que no desea. Agradecemos mucho que nos haya informado sobre esto, y nos aseguraremos de resolverlo para usted. Atentamente, PetLabCo.

Response from PetLabCo.Sep 22, 2025

Hi Barbara, We're truly sorry to hear about the trouble you’ve had trying to cancel your subscription. We never want our customers to feel stuck or misled. We can always assist with canceling your subscription if you reach out to us directly through the “Contact Us” page on our website. We'd love to help make things right for you. If you’re comfortable sharing your order ID with us here, we’ll be happy to personally look into this for you and make sure your subscription is properly taken care of. Thank you for bringing this to our attention—it really helps us improve. All the best, PetLabCo.

Response from PetLabCo.Sep 19, 2025

Hi Carmen, We’re so sorry for the confusion this has caused. Please know that a subscription is never created unless it’s actively selected at checkout. If an account on the portal isn’t set up, nothing will appear under your account. For subscription customers who do sign up for the portal, they can always manage or cancel anytime through our customer account portal. We’d love to take a closer look and clear this up for you—could you please share your order ID with us so we can assist directly? Best regards, PetLabCo.

Response from PetLabCo.Sep 18, 2025

Hi Earnestine, We're sorry to hear that the product isn't working for your dog. We appreciate you reaching out and for being a subscriber. We'll reach out to assist you and help you switch to the Allergy & Immune Chews. Thanks for considering our products. All the best, PetLabCo.

Response from PetLabCo.Sep 18, 2025

Hi Duncan, We’re truly sorry to hear about your experience and completely understand how frustrating this must have been for you, especially with your pup missing their chews during the delay. We regret to hear that you had to go through multiple failed payment attempts and still didn’t receive clear communication from us. We’d love to make this right for you. Could you please share your order ID with us? Thank you for bringing this to our attention — we really appreciate your patience, and we’ll do everything we can to prevent this from happening again. Kind regards, PetLabCo.

Response from PetLabCo.Sep 17, 2025

Hi JL, We're very sorry your dog had this experience. We would like to look further into this to learn more about your dog's experience. Could you please share your Order ID so we can take a closer look at your account? All the best, PetLabCo.

Response from PetLabCo.Sep 16, 2025

Hi Marcus, We appreciate you sharing your experience. We’re sorry the product did not provide the same benefits as it did for others. We understand that every dog has individual needs, and what may suit one may not suit another. It might be beneficial to explore other options or discuss alternative approaches with your veterinarian to address your pups' specific needs. If you’d like, our team would also love to work with you on finding an alternative. Feel free to reach out at [email protected]! All the best, PetLabCo.

Response from PetLabCo.Sep 16, 2025

Hi Megan, We're very sorry you've had this experience. Please know we never enroll customers into a subscription without their selection—our subscription option is completely optional. Also, it may be that an account wasn’t created to manage or cancel your subscription. To make sure we can help right away, please reach out to us directly at [email protected], or could you provide us with your order ID? That way, we can quickly locate your account and assist with canceling your subscription. We’ll make sure this is sorted for you. Kind regards, PetLabCo.