Amy
I was missing an order and I was unable…
I was missing an order and I was unable to get into my account. Long story short. They helper me get back into my account and even shipped me out another order no charge. The only problem was the constant emails back and forth. With 3 different people involved. This could have been resolved with 1 phone call. But they don’t offer phone calls.
Response from PetLabCo.May 29, 2021
Hi Amy, Thanks for sharing your experience with us. We couldn't be happier that we were able to settle the situation already 🥰 We will always strive to make everything right for you. We do appreciate your review as it will help us in finding ways to improve customer experience. We hope to serve you more!❤️ All the best, Petlab Co.



