Keri
Please respond to your customers.
I have yet to receive my product, so I cannot say how well it works, but customer service is non-existent apparently. I understand this is tough times, but over 2 weeks with no response to emails and not answering calls is terrible. My dog is in pain and I was really hoping the joint chews would help. Customer satisfaction and pet relief do not seem to be a priority. I can understand delays, but lack of any response is unacceptable - especially when PetLab already received payment. And then I fear, if we like the product, we would not get replenishment bottles in time to keep our dog consistently on them. I can't even get in touch to cancel the order. Very disappointed.
Response from PetLabCo.May 12, 2020
Hi Keri, Thanks for your review. We're sorry you haven't found the customer services team to your standard. We're getting this taken care of right away for you. Your patience is greatly appreciated as we have an opportunity to sort this out. Expect to be contacted shortly. Best Wishes, Petlab Co.