PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 3, 2025

Hi Sam, We regret to hear that your order wasn't delivered and that you haven't received a reply. We would like to investigate this instance further. If you could provide your order ID, we’ll make sure everything is taken care of. Kind regards, PetLabCo.

Response from PetLabCo.Oct 3, 2025

Hi Marie, We’re truly sorry for the disappointment and inconvenience this caused. At the moment, we’re unable to manually select a specific carrier for deliveries, as our fulfillment system automatically assigns the most suitable option based on each customer’s location. Your feedback is incredibly valuable, and we’ll make sure to share it with our team as we continue to review and improve our shipping process. We’re very sorry to hear that this led you to cancel your subscription, and we hope to have the opportunity to serve you again in the future under better circumstances. All the best, PetLabCo.

Response from PetLabCo.Oct 3, 2025

Hi Paul, We’re sorry for the frustration you’ve experienced while trying to reach us and cancel your subscription. It sounds like the emails you’ve been sending may be our marketing emails, which are unmonitored. For direct assistance, the best way to reach us is either through the “Contact Us” page on our website or by emailing us at [email protected]. If you could kindly provide us with your order ID, we’ll be able to locate your account and assist you with your subscription right away. We truly appreciate you bringing this to our attention, and we’ll do everything we can to make this process easier for you. Best regards, PetLabCo.

Response from PetLabCo.Sep 30, 2025

Hi Tammy, We appreciate your feedback. We're sorry to hear about the unexpected charge and the difficulties you experienced with your card information. We’d love to investigate this further for you and your pup. Could you please provide your Order ID? Kind regards, PetLabCo.

Response from PetLabCo.Sep 29, 2025

Hi Jennifer, We're so sorry your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We would very much like to investigate this instance further to make sure we understand all the circumstances around your pup’s experience. A member of our team will be reaching out directly. Thank you for your cooperation. Kind regards, PetLabCo.

Response from PetLabCo.Sep 29, 2025

Hi Bill, We’re sorry for the confusion this has caused. Please know that our subscriptions are completely optional, and customers are given the choice to either purchase one-time or opt into a subscription when placing an order. So we can look into this for you and reach out directly, could you kindly provide us with your order ID? We’ll be happy to review what happened and assist in resolving this as quickly as possible. Best regards, PetLab Co.

Response from PetLabCo.Sep 25, 2025

Hi Katherine, We’re truly sorry to hear about your recent experience. This is absolutely not the kind of service we want you to have. We’d really like the chance to assist you directly and make this right. Could you please share your order ID with us? Once we have that, we’ll be able to look into your account and reach out to you directly to provide support. Your feedback is very important to us, and we want to ensure you feel valued as our customer. All the best, PetLabCo.

Response from PetLabCo.Sep 25, 2025

Hi Tracy, We’re truly sorry to hear about your experience and the frustration this has caused you. Please know that we never enroll customers into a subscription without their consent. At checkout, there are both one-time purchase and subscription options available, and we certainly want our customers to feel confident in the choice they make. Regarding the product, while many dogs do see positive changes, supplements can take up to three months of consistent use before results become noticeable. Also, subscriptions can always be managed or canceled at any time through your Customer Account Portal. Alternatively, you can also reach out to us directly at [email protected]. We would like to assist you with this. Could you please share your Order ID? We’d love the chance to make this right for you. Kind regards, PetLabCo.