PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 16, 2025

Hey Michele, We’re truly sorry to hear that you haven’t seen any changes and that you’ve had trouble reaching us. Please also know that all of our reviews are from genuine customers who have shared their real experiences with our products. That said, every pup is unique, and results can vary — but we’ll do everything we can to help you. We’d love to take a closer look and see how we can make this right for you. Could you please share your order ID so we can locate your account and assist further? Looking forward to your reply so we can help sort this out. ❤️ Best regards, PetLabCo.

Response from PetLabCo.Oct 14, 2025

Hi Gary, We're sorry to hear about this experience and for the confusion caused. Our subscription option is completely optional, and there shouldn’t be any charges if you haven’t selected it during checkout. So we can take a closer look and make this right for you as quickly as possible, could you please share your order ID? Once we have that, we’ll review the details and help resolve this right away. Thank you for bringing this to our attention — we truly want to make things right. Kind regards, PetLabCo.

Response from PetLabCo.Oct 10, 2025

Hi Lisa, We’re really sorry to hear that you weren’t aware of your subscription purchase and that you’re having trouble accessing your account online. Please know that our subscription is completely optional, and before completing your purchase, you’re given the option to review whether it’s a one-time order or a subscription. You can also access your customer account portal anytime to manage your subscription easily once you finish signing up. That said, we’d love to take a closer look and help you out. Could you please share your order ID with us so we can check the details for you? Best regards, PetLabCo.

Response from PetLabCo.Oct 7, 2025

Hi Danielle, We're very sorry your dog had this experience, and you're having trouble with returns. We follow stringent quality measures to provide the best products for our best friends. We want to look into this right away and learn more about your dog's experience. Could you please share your order ID with us? Kind regards, PetLabCo.

Response from PetLabCo.Oct 7, 2025

Hi Ted, We regret that you had difficulty canceling and reaching us. That definitely shouldn’t have happened. Once a subscription is canceled and a confirmation has been received, no further charges should be made. So we can look into this right away and make things right, could you please provide your order ID? You can also reach out to us directly through the “Contact Us” page on our website for immediate assistance. We’ll make sure this is sorted for you as quickly as possible. Kind regards, PetLabCo.

Response from PetLabCo.Oct 6, 2025

Hi there, We’re truly sorry to hear about the difficulty you experienced while trying to cancel your subscription, and we greatly appreciate your feedback on how we can improve the process. Please know that your subscription can always be canceled anytime by signing into our customer account portal or by reaching out to us through the “Contact Us” page on our website. If you could provide us with your order ID, we’d be more than happy to assist you directly with the cancellation. Thank you again for bringing this to our attention—we’ll use your feedback to make the experience clearer and smoother moving forward. Best regards, PetLabCo.

Response from PetLabCo.Oct 6, 2025

Hi David, We’re sorry to hear about your experience and the frustration this has caused. Please know that you can always cancel your subscription anytime by signing in to our customer account portal. Alternatively, you’re welcome to reach out to us directly through the “Contact Us” page on our website, and we’d be happy to assist you further. If you can provide us with your order ID, we’ll be able to take a closer look and make sure your subscription is properly canceled so you won’t continue receiving orders. We truly appreciate your feedback and want to make this right. Warm regards, PetLabCo.

Response from PetLabCo.Oct 6, 2025

Hi Tracy, We’re really sorry to hear about your frustration, and we truly appreciate your feedback. Please know that our subscription service is completely optional and can always be canceled at any time—either through the customer account portal or by reaching out to us directly via the "Contact Us" page on our website. If you’ve already received a confirmation that your subscription has been canceled, you will not be charged for any future orders. Thank you again for sharing your experience, as it helps us improve our service. If you need any further assistance, we’re here to help at [email protected]. Kind regards, PetLabCo.