PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 27, 2025

Hi Jordyn, We're sorry to hear your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. All ingredients are also reviewed to ensure they are included at the right levels, providing only the best for dogs. We would like to look further into this for you. Could you kindly provide your order ID to us? Thank you, and we look forward to assisting you. Kind regards, PetLabCo.

Response from PetLabCo.Oct 23, 2025

Hi there, We're sorry to hear you're not seeing the desired results with our product. Every dog is unique, and with any supplement, it can sometimes take up to around 3 months of consistent use to show its full potential benefits. However, we also understand that every dog has unique needs, and what may work for one may not work for another. Further, we never want our customers to feel misled in any way. While our products don’t come with a money-back guarantee, we completely understand your disappointment. Could you please share your Order ID so we can look into this further for you? Best regards, PetLabCo.

Response from PetLabCo.Oct 23, 2025

Hi Brittany, We're so sorry to hear your dog had this experience. We completely understand how concerning it is when a pet becomes unwell, and we’d really like to look into this further for you. Could you please share your order ID so we can review the details and investigate this properly with our team? We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We take reports like this very seriously, and we genuinely hope your pup is feeling better soon. All the best, PetLabCo.

Response from PetLabCo.Oct 22, 2025

Hi Denny, We're sorry for the confusion and experience you’ve had. Just to clarify, our subscription and add-on options are completely optional, and before completing a purchase, customers do have the chance to review what’s in their cart before processing the payment. We're truly sorry if that wasn’t clear during your checkout experience. It also sounds like you had trouble reaching out to us, and we're sorry for that as well. It’s possible that when you reached out, the order had already been processed for shipment. That said, we’d be more than happy to look into this for you and see what we can do to help. Could you please provide your Order ID so we can locate your account and assist you further? Kind regards, PetLabCo.

Response from PetLabCo.Oct 19, 2025

We're sorry you've had this experience. We appreciate you bringing this to our attention. We'll investigate the emails you are receiving about a subscription to improve your experience. You can always contact us by emailing [email protected] or by calling our Customer Experience Team at +1 873-300-6088. Best regards, PetLab Co.

Response from PetLabCo.Oct 21, 2025

Hi Nicole, We're sorry to hear you and your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We would like to look into this further for you and your pup. Could you please share your order ID with us? We'd love to learn more about your dog's experience. Thank you! Best regards, PetLabCo.

Response from PetLabCo.Oct 19, 2025

We're sorry you're having trouble canceling your subscription and contacting support. We'd love the opportunity to make things right. Please reach out to us directly by emailing [email protected] or by calling our Customer Experience Team at +1 873-300-6088. Best regards, PetLab Co.

Response from PetLabCo.Oct 16, 2025

Hi Diane, Thank you so much for sharing your update and for giving our Allergy & Immune Chews a fair try! We truly appreciate your patience and commitment, as every pup is unique and may respond differently. It often takes the full 3 months for some dogs to show noticeable changes, so we’re really glad you’re continuing to give it time. Please keep us posted on your Welsh Terrier’s progress — we’re rooting for your pup and hope to hear some positive changes soon! 🐾 All the best, PetLabCo.