PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Rony R.
Product is good I cancel my subscription is cuz I still have prebiotic but I'll be back to buy
Response from PetLabCo.Sep 9, 2021
Hi Rony, It's wonderful to hear your positive feedback about our product! 🥰 We can't thank you enough for your trust and support. ❤️ All the best, Petlab Co.
Samuel M.
I can tell a difference.
Response from PetLabCo.Sep 6, 2021
Hi Samuel, We're happy to hear that you have already noticed a difference in your dog. Thank you for your feedback and keep us posted on your dog's progress! ❤️ All the best, Petlab Co.
Bob K.
Good product Communications are only by email and I like to be able to talk to people.. ONLY issue I had
Response from PetLabCo.Aug 12, 2021
Hi Bob, Thanks for this post 😊 We're glad to know you're satisfied with your Petlab Co. product. We'd love to speak with you too! Our representatives are happy to assist with any issues you may have. Here are our contact details: US Phone: +1 702-827-4738 UK Phone: +44 20 3322 4702 Operating Hours: M-F 8:00 am-4:30 pm PST. Tuesday 9am-4:30pm PST Our phone support teams are temporarily working at limited capacity due to health and safety upgrades being done on our call center offices, so the wait time may be a bit longer than usual. We apologize for this inconvenience, and expect to be at full capacity as soon as possible. Nevertheless, we have reps at the hours mentioned above, eager to hear from you and help with your concerns. Hope this information is helpful. Thank you, and have a great day! All the best, Petlab Co.
Renee A.
The product worked well and did what it was supposed to do- clear the tartar. But the cost is just too much. I therefore had to find a less expensive product for my dog. And I did.
Response from PetLabCo.Aug 9, 2021
Hi Renee, We're glad that our product have worked well for your dog! 🥰 Thanks for your review. We definitely understand your concern regarding the price and we can assure you we work tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of this product outweigh the costs. Nevertheless, we're glad that you've found a product that best suits your furbaby. Thanks again for your feedback and we hope to serve you again in the future! ❤️ All the best, Petlab Co.
Clarence P.
Ok, so I started my little guy on the itch relief chews on 7/25/21. At the time, he was scratching and biting himself in several places...nearly every 5-10 minutes! It's now 8/4/21 and I've noticed a pretty decent amount of improvement in his scratching and biting. Thanks PetLab, I may have finally found the relief my poor "Buddy" has been needing.
Response from PetLabCo.Aug 5, 2021
Hi Clarence, Thanks for your kind words! We're happy to hear that the Itch Relief chews have been of great help to your pup! 🥰 We're grateful that you have allowed us to help him. Please keep us updated about his progress. 🐶 All the best, Petlab Co.
James R.
I ordered too much I only want one can and I pressed the wrong button so please help me and call me back, Thanks James Roosa
Response from PetLabCo.Jul 28, 2021
Hi James, We are truly sorry to hear of the difficulties you encountered while ordering. We'd be happy to look into this for you. Please provide your order ID and we will reach out to you. All the best, Petlab Co.❤️
Tracey
My poor 12 year old Lakeland terrier had been getting very itchy and sensitive all over his body and chewed his feet a lot. Within a week of having these chews I noticed a massive improvement really amazing and I was so please I could cuddle him without him flinching at my touch. Sad to say 6 months later the chews started loosing their effectiveness and now 8 months in he is back to chewing his feet and scratching 😢 I am going to try another product to see if I can alternate them. I assume their bodies get used to the ingredients.
Response from PetLabCo.Jul 27, 2021
Hi Tracey, We want to thank you for giving our product a try. It saddens us that we fell short in meeting your expected desired results while using our product.😔 We've worked our hardest to make our products the best they can be, but we also understand that they don't always have the desired effect for everyone. If you stopped seeing improvements with consistent use, it may be that there are deeper underlying issues, and so it's worth consulting your vet. We hope that you find something that works for your dog and your pup gets relief.❤️ All the best, Petlab Co.
Ivonne L.
Delay on delivering the items purchased
Response from PetLabCo.Jul 25, 2021
Hi Ivonne, We are terribly sorry for the inconvenience this delay has caused. While we always strive to provide quality customer service, given that a third-party courier handles our shipments, many of these things are out of our control. We want you to know though that we continue to research and look for better options to further improve our logistics in the future.❤️ All the best, Petlab Co.
