We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Did not receive order, cancelled subscription also. Need to find better way of packaging and more reputable carrier.
Response from PetLabCo.Nov 3, 2025
Hi Steve,
We’re truly sorry to hear about the trouble with your order and appreciate you sharing your feedback with us. We checked on this for you, and it shows that a full refund has already been issued for your order, and your subscription has been successfully canceled as requested.
We completely understand how frustrating this experience must have been, and your feedback about our packaging and carrier will be shared with our team so we can continue improving and serve you better in the future. Thank you for bringing this to our attention.
All the best,
PetLabCo.
PK
Pam K.
Very dissatisfied with this company!…
My dogs itching did not get any better from the probiotic chew in fact she seemed to itch more! I tried to get a refund for my next shipment but they refused and sent it anyway and did not refund my money. Very disappointed in this company.
Response from PetLabCo.Oct 31, 2025
Hi Pam,
We’re truly sorry to hear that your dog had this experience. After reviewing your interaction with our team, it seems you reached out to let us know the product wasn’t working as expected and to cancel your subscription, which our agent processed right away. At that time, your next order had already been shipped, so we weren’t able to stop it. You kindly mentioned you would pass it along to your daughter-in-law.
If we had known that your dog had this experience, we absolutely would have looked into this further to better understand what may have happened and provide the right support.
Now that we understand your pup’s experience around the time of using the product, we’d like to have someone from our Quality Team reach out via email to learn a bit more. We’d love to gather additional details so we can look into this further and make this right by arranging a refund for that unwanted order. Thank you for sharing your feedback — we truly value every opportunity to learn and improve.
All the best,
PetLabCo.
EM
Edwin M.
I didn’t received the scoop for the…
I didn’t received the scoop for the probright I can’t give it to my dog with out the scoop
Response from PetLabCo.Oct 31, 2025
Hi Edwin,
We’re sorry to hear that your ProBright Advanced arrived without a scoop! Sometimes the scoop can get buried at the very bottom of the tub during shipping, so if you haven’t already, would you mind checking there just in case?
In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
EC
Edie C.
It wasn’t delivered today us
It wasn’t delivered today us. It’s nowhere to be found.
Response from PetLabCo.Oct 31, 2025
Hi Edie,
We appreciate your feedback, and we're sorry that you haven't received your order yet. We will investigate this issue for you. A member of our customer experience team will be reaching out to assist you with this matter. We truly appreciate your patience.
All the best,
PetLabCo.
CC
Cheryl C.
Questionable Cancelation Policy
I canceled a subscription and then received a shipment notification days afterwards. When I tried to contact the company AND provide a verification of my canceled subscription, which was canceled PRIOR to the shipment, my emails went unanswered. I
Update: I received a response asking for the Order ID which was provided in the multiple emails that I sent to the company but here it is again since I really do not have a way to reply to the company that has made any difference. Order ID: 11176998. Here is hoping that they actually do something about it and I can update this again with positive news. Otherwise, it is just an attempt to make it look like they are responsive.
Response from PetLabCo.Oct 31, 2025
Hi Cheryl,
We’re sorry for the trouble you’ve experienced. There shouldn’t be any orders processed after a subscription has been canceled — unless the cancellation occurred after an order was already processed for shipment.
We always strive to respond to our customers as quickly as possible, though it’s possible your message may have been sent to one of our marketing email addresses, which aren’t monitored, rather than our Help center inbox.
We’d really like to take a closer look at this and make sure everything has been properly resolved. Could you please provide your Order ID? We truly appreciate the opportunity to make things right.
Kind regards,
PetLabCo.
CD
Carolyn D.
BAD PRODUCT, BAD SERVICE!
This company's product, ProBright Advanced, gave my German Shepherd a TUMMY ACHE! Purchased on 10/23/25. Tried to feed as instructed, with a bit of water and favorite food toppings. He REFUSED it at first, until he was VERY hungry the next morning. That evening, SAME problem! He HATED it! Next morning, he's refusing food entirely. So, I REMOVED it from his food, gave him BACK his regular diet, good toppings, NO ProBright, but he's been moping around all day SICK!! He's OBVIOUSLY got an upset tummy now!
I called customer service, and asked for a refund. It's only been a week since purchase, and less than 3 days since trying their product. They FIRST tried to GASLIGHT me, and tell me, it "wasn't their product", or I would have to ship it back. What the heck? Ship back medicine?? Then they offered me back only 50% of my purchase price. Beware this product and this company.
Order # 11434371
I never DID get the rest of my money refunded! And my dog has been GREAT since removing this from his food, and getting it OUT of his system. Just to update everyone...
Response from PetLabCo.Oct 31, 2025
Hi Carolyn,
We're truly sorry to hear that your German Shepherd had this experience. Our pups mean the world to us, and we never want to hear that one hasn’t felt their best. We are NASC Certified and follow stringent quality measures to provide the best products for our best friends. Every dog is unique, which is why we always recommend consulting your vet before introducing any new supplement, to ensure it’s suitable for your pup’s specific needs.
We’d really like to look into this further and make things right. Could you please share your Order ID with us? Thank you for bringing this to our attention — we truly value your feedback and care deeply about your experience and your dog’s well-being.
Best regards,
PetLabCo.
DS
Danielle S.
Unauthorized charge
Trying to charge my credit card without my approval.
I wrote them stating my dog had a bad reaction to their probiotics and they did not even have the decency to reply, but tried to charge my credit card again without my authorization.
Unacceptable
Response from PetLabCo.Oct 30, 2025
Hi Danielle,
We're very sorry you and your dog had this experience. We never like it when our pups aren’t feeling their best. Just to clarify, our subscription service is completely optional, and we only process recurring orders when it’s selected at checkout. We’d love to take a closer look at this for you and learn more about your dog's experience. Could you please share your Order ID with us?
Best regards,
PetLabCo.
KR
krista
My dog got sick every time I used it :/
My dog got sick every time I used it :/
Response from PetLabCo.Oct 28, 2025
Hi Krista,
We're so sorry to hear your dog had this issue. We follow stringent quality measures to provide the best products for our best friends. We take these issues very seriously, and we want to learn more about your dog's experience. Could you kindly provide your Order ID to us?
Best regards,
PetLabCo.
