PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 21, 2021

Hi Libba, We're sorry to hear that you had difficulties while navigating through our website but we're glad that you were able to order and your concern was efficiently addressed by our customer service team. Thank you leaving us a positive review and we hope you get your order soon! 💖 All the best, PetLab Co,

Response from PetLabCo.Nov 3, 2021

Hi Kimberly, First of all, we'd like to thank you for your trusting to use our Dental Formula for your dog. We're glad that it's helping with her tartar build up. 🥰 However, we're sorry to hear that you are dissatisfied with the new packaging. 😞 We understand your concern and we apologize for the inconvenience this has caused. Rest assured that we are working to improve this with a solution compatible with our new aluminum bottles that keep your pet's Dental Formula fresh for longer, but we understand that's not user friendly so we are trying to improve this. ❤️ We greatly appreciate you expressing your experience to us. We use all of the feedback we receive to improve how we work and the products we make to help better serve you in the future. Thank you! 🥰 All the best, PetLab Co.

Response from PetLabCo.Oct 31, 2021

Hi Jp, Thank you for your review! We're glad that you are pleased with our service. We are really sorry to know that your dog is allergic to some of the ingredients in our chews and we hope you find a product that's suitable for your furbaby. ❤️ All the best, PetLab Co.

Response from PetLabCo.Oct 28, 2021

Hi Norm, A positive customer experience is our highest priority, and we want all of our customers to be delighted with their products and their experience as one of our customers. We are so sorry to hear that we weren't able to deliver that for you.😞We greatly appreciate your expressing your experience to us. 🥰 We use all of the feedback we receive to improve how we work. Our sincere apologies for the inconvenience brought about by this matter. We aim to serve you better in the future. ❤️ All the best, PetLab Co.

Response from PetLabCo.Oct 18, 2021

Hi Amilia, We're truly grateful that you believed in our Dental Formula! 🐶 We couldn't be happier to hear that it's helping your dog's teeth stay clean and fresh and we hope we can continue to help maintain your dog's good dental health. ❤️ Further, we're sorry that you prefer the old packaging better. We understand and appreciate your feedback. If it helps, kindly take the cap off and pour the liquid from the bottle as you cannot squeeze the tin aluminum can. Rest assured that we are working to improve this with a solution compatible with our new aluminium bottles that keep your pet's Dental Formula fresh for longer, but we understand that's not user friendly so we are trying to improve this. Hope this helps. 🥰 You have our deepest thanks for this review. 😊 All the best, PetLab Co.

Response from PetLabCo.Oct 13, 2021

Hi David, We're twice as pleased to hear that your dog's scratching has went down to 75-80% because of our Probiotic Chews! 🥰 We work really hard to make the best pet products that would show fur parents truly wonderful improvements and it's really rewarding to hear from happy customers like you! Do keep us posted of your pup's progress. ❤️ Thank you so much for this wonderful feedback! 🐾 All the best, PetLab Co.

Response from PetLabCo.Sep 25, 2021

Hi Dana, Thanks for your review! ❤️ We're happy to hear that you're loving our product. We definitely understand your concern regarding the cost, and we can assure you we work tirelessly every day to keep our prices as low as possible. We hope your dogs continue to enjoy and benefit from our products! Thank you for your trust and support. 🥰 All the best, PetLab Co.

Response from PetLabCo.Sep 21, 2021

Hi Allen, So wonderful to hear that our product made a difference on your dog's energy and health! 🥰 Thank you so much for your pleasant review and thoughtful recommendation. It meant so much! ❤️ All the best, PetLab Co.