PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 3, 2025

Hello Jijmac, We're so sorry your package didn't arrive. We'll look into what happened and where it was sent. Thank you for letting us know your new address. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Kaye, We are so sorry that the package arrived empty. We appreciate you letting us know, and we will investigate what happened with your order. In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Lesa, We’re really sorry to hear your order was delivered to the wrong apartment. That must have been frustrating! We’re so glad you were able to locate it thanks to the delivery photo. We truly appreciate you bringing this to our attention, and we’ll make sure to share this feedback with our carrier partners to help prevent it from happening again. If you ever need further assistance, please don’t hesitate to reach out to us at [email protected]. We’ll be happy to help! Warm regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Tammy! We’re so sorry to hear about your experience. While delivery issues are out of our direct control, we completely understand how concerning it is when a gate is left open, especially with pets at home. We truly appreciate you bringing this to our attention and will be sure to share your feedback with our shipping partners to help prevent this from happening again. Warm regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Edward, We're sorry to hear that your dogs weren’t interested in our products. We completely understand how frustrating it can be. We know that all dogs are unique, which includes their palates. If you need help finding an alternative or have any questions about our product, you may reach us at [email protected]. Warm regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

We regret to hear that your package was possibly delivered to the wrong address. We appreciate you bringing this to our attention. We'll reach out to assist you, and we will investigate this issue. Thank you for your feedback. Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Mark, We are sorry to hear that you are getting too many products. Please know that you can easily adjust your delivery frequency or even postpone shipments anytime. We'll reach out to assist you in tailoring your subscription to better fit your dog's needs. For future convenience, you can also manage everything through our online portal at any time! Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi Brandi, We regret that your package arrived empty and damaged. We'll investigate this issue further for you. We will be reaching out directly to assist you with this. Thank you for bringing this to our attention. Best regards, PetLabCo.