PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Dec 23, 2021

Hi Mindy, We are so happy to hear that you were satisfied with the resolution we provided and your customer service experience. Your needs and your pet's health are our top priorities! 🐶 Thank you so much for your feedback. ❤️ Kind regards, PetLab Co.

Response from PetLabCo.Dec 16, 2021

Hi Geraldine, We are so sorry to hear about your concern with our new packaging. 😞 We have launched our brand new, eco-friendly packaging designs with 80% less plastic. We have upgraded our plastic tubs to new air-tight tins and aluminum bottles. This is part of our mission to make our whole range more environmentally friendly, whilst making sure your pet’s supplements are the freshest they can be for longer. We'd like to also assure you that the formulation and efficacy of our chews have not been changed and we are doing our best to provide consistency with our products. 😊 Furthermore, we're happy to hear that our chews seem to be helping your pug! This means so much to us! We appreciate your feedback! 🥰 Lastly, we're so sorry to know that some of the chews from the tubs you received were missing. Rest assured that this is never intentional. We would like to assure you that you can always count on our Customer Service team to work with you should you encounter any issues during and after ordering. Please don't hesitate to contact us should you require further assistance on this matter. We are happy to help! Thank you for leaving this review. ❤️ All the best, PetLab Co.

Response from PetLabCo.Dec 15, 2021

Hi Daylton, We're glad to hear that you like our product for your pooch! 🥰 Thank you for sharing! However, we're sorry to hear that you don't seem to find the label consistent. 😞 We have launched our brand new, eco-friendly packaging designs with 80% less plastic. We have upgraded our plastic tubs to new air-tight tins and aluminum bottles. This is part of our mission to make our whole range more environmentally friendly, whilst making sure your pet’s supplements are the freshest they can be for longer. Furthermore, we'd like to assure you that we are doing our best to provide consistency with our products. 🐶 We greatly appreciate your feedback! We use all of the feedback we receive to improve how we work and the products we make to help better serve you in the future. 😊 Thank you for your trust in our brand. ❤️ Kind regards, PetLab Co.

Response from PetLabCo.Dec 13, 2021

Hi Ian, You're most welcome! 🥰 We are so sorry for your loss! 😞 We would be devastated if we lost our best friend, and our hearts break for you. We are grateful that PetLab Co. has somehow helped sweet Aston through the remainder of his life. Our hearts go out to you. May his memories of love and loyalty comfort you. ❤️ We are grateful for your review! 🐾 All the best, PetLab Co.

Response from PetLabCo.Dec 13, 2021

Hi Blanca, We’re so pleased to hear that you are delighted with our product and your overall customer service experience! ❤️ We'll never forget your kind words. Thank you for leaving such an inspiring review! 🥰 Warm regards, PetLab Co.

Response from PetLabCo.Dec 10, 2021

Hi Cory, We're sorry to hear your order was damaged in-transit. We try to assure that your order arrives in perfect condition, but some things are outside of our control. We will look into this and send out a replacement. We will be reaching out to you. PetLab Co.

Response from PetLabCo.Dec 10, 2021

Hi Shelley, Thank you so much for the feedback! We're happy to hear you had a good customer experience. We are very sorry to hear that you are not seeing the desired effects from using our Probiotic Chews. We understand how important this is for you and your pet. Please note that it can take 2-3 months for some pets to show improvement. Also, the amount of chews given per day depends on the weight of your fury friend. We will be reaching out to you. PetLab Co.

Response from PetLabCo.Dec 8, 2021

Hi Bonnie, Thank you for sharing your thoughts on our new packaging.😊 We use all of the feedback we receive to improve how we work and the products we make to help better serve you in the future. Rest assured that we are working to improve this with a solution compatible with our new aluminum bottles that keep your pet's Dental Formula fresh for longer, but we understand that's not user friendly so we are trying to improve this. ❤️ We appreciate your review. 🐾 Kind regards, PetLab Co.