PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 4, 2025

Hi Trisha, We’re so sorry to hear about this experience — that’s definitely not the kind of delivery we’d ever want for our customers. Thank you so much for letting us know, and we’re very glad that a kind customer brought your package inside safely. We’ll be reporting this to the appropriate team so we can look into it and do our best to make sure this doesn’t happen again in the future. Your feedback truly helps us improve, and we appreciate you taking the time to share it with us. All the best, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi John, We regret to learn that your delivery was not received at your address. We will be reaching out directly to investigate what went wrong. We appreciate you bringing this to our attention, and we will look into this issue as soon as possible. Thank you! Kind regards, PetLabCo.

Response from PetLabCo.Nov 4, 2025

Hi there, We’re sorry for the trouble caused! It looks like you created a duplicate subscription by mistake, but we can confirm that one of our representatives has already canceled the duplicate for you to prevent any future issues. We’ll be reaching out to you directly to help with your order and shipping address. Thank you so much for your patience while we worked to resolve this for you! Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Elizabeth, We regret a scoop was missing from your order. Would you mind checking at the bottom of the tub? Sometimes the tub gets shaken during transport, so the scoop ends up at the bottom. Nonetheless, we would like to look into this matter further for you. We will be reaching out to you directly. Thank you for bringing this to our attention. Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi Cynthia, We’re sorry to hear that your pup didn’t take to the chews. We understand that every dog is unique, including their palates. Please know that we never charge customers unless a subscription option is selected at checkout. We’ll be reaching out shortly to help sort this out and make sure no further shipments or charges go through. Thank you for bringing this to our attention — we truly appreciate your patience while we get this resolved for you. Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hi Arturo, We’re sorry to hear about the mix-up with your order. We do ship items based on the selections made at checkout, but we can see that one of our customer experience team members has already resolved this issue for you. We truly appreciate your patience and understanding, and we hope you’ll consider giving us another chance in the future. Warm regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Mary, We’re so sorry to hear that your probiotic order hasn’t arrived yet. We completely understand how disappointing that must be, especially when your pups need them. We'll look into the status of your order to ensure you receive everything promptly. Thanks for your patience. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 3, 2025

Hello Heidi, We are so sorry your package did not arrive. We will investigate this issue right away with our shipping provider. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.