PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Susan J.
I had an issue with my delivery, I let Petlab know and they resolved the issue at no cost to me. Excellent customer service!
Response from PetLabCo.Feb 10, 2021
Hi Susan, Thanks for your kind words! :) We appreciate your patience and understanding as we resolved the trouble caused by the recent issue. Rest assured, we are always willing to go above and beyond to fix any mistakes for you.❤️ Best wishes, Petlab Co.
Lynese C.
I was very happy with them. My order was lost and you resent it and I received it in a few day.
Response from PetLabCo.Feb 9, 2021
Hi Lynese, We couldn't be happier that we were able to settle the situation already :) We will always strive to make everything right for you. Again, our heartfelt apologies for the inconvenience caused and we appreciate your patience while we were sorting this matter.❤️ Best wishes, Petlab Co.
Tonya H.
I purchased the itch relief chews for LuLu and I was very hopeful that they would work but unfortunately they did not, however I was satisfied with the customer support.
Response from PetLabCo.Feb 9, 2021
Hi Tonya, It saddens us that we fall short in meeting your expected results while using our product. Dogs have their own specific fur and skin conditions, so times may vary but you will begin to see a difference within 4 weeks. Please let us know if there is anything we can do to help improve your experience. We appreciate your business.❤️ Best wishes, Petlab Co.
G. S.
I've been buying the allergy relief chews for a few months now. One month the package got lost in transit and a month went by without receiving it. It was not their fault, but they did all they could to help me get my supply ASAP, and my dog back on his daily chew, which has been great in reducing his scratching and itching! Great company, great product!
Response from PetLabCo.Feb 7, 2021
Hi Glauce, We're happy to hear that you're getting good works from us! It makes us so glad that you're amazed by our service and the quality of our products :) Thanks for your awesome review! We're thrilled that your pup is getting incredible results too. Trust that with Petlab you will always get what you paid for and more. ❤️ Best wishes, Petlab Co.
Cathryn C.
Customer service was extremely quick to respond and didn't hesitate sending out a new order when the one I received wasn't sealed. One of the best customer service I've ever worked with
Response from PetLabCo.Feb 7, 2021
Hi Cathryn, We strive to provide world-class service and we're pleased to hear that you experienced it! :) Thank you for your lovely words. We pride ourselves on customer service so it is great to hear that we could help you. We appreciate you choosing us and we hope to see you again.❤️ Best wishes, Petlab Co.
Jessica G.
Itch relief is awesome but you have to be patient! I didn't order the right dosage for my dog therefore it took longer to get results. It didn't completely resolve my dogs itching problem but it improved a lot. I needed to give my dog a much larger dose which would cost $64.00 a month and unfortunately I'm on a tight budget, so I gave him what I had ordered which was $32.00 a month and it did help ALOT! After giving it to him for 3 months his itching reduced by 80% and I noticed a change in his fur. It is super soft now!! Plus he loves the taste and scarfs them up every time! Very Good training tool. I wish I could afford to buy more but sadly I can't! Me, my dog, and my cat love this product!😊
Response from PetLabCo.Feb 7, 2021
Hi Jessica, Thank you so much for sharing your story and how our chews have helped to make a difference to your pup's life! :) It's always an uplifting experience for us to keep hearing stories such as yours! We have nothing but high hopes for your overall Petlab experience! We look forward to working with you again in the future! ❤️ Best wishes, Petlab Co.
Joanna K.
I had contact with Customer support and it was excellent. Efficient, professional and helpful. Awaiting delivery of my order.
Response from PetLabCo.Feb 3, 2021
Hi Joanna, Thanks for leaving us such a wonderful review. We're thrilled that you loved your experience with us :) We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your vote of trust and we look forward to serving you more! Cheers!❤️ Best wishes, Petlab Co.
JustAnswer C.
spoke to an adviser about article being sent which I did not order and received very helpful advise and am getting a refund, thank you
Response from PetLabCo.Feb 3, 2021
Hi, Thanks for your compliments! We're pleased to hear that you had a delightful experience with us. We pride ourselves on customer service so it is great to hear that we could help you :) We appreciate you choosing us and we hope to see you again!❤️ Best wishes, Petlab Co.
