PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 5, 2025

Hi Katie, Thank you for letting us know, and we're truly sorry to hear that the bag arrived open. We’ll be sure to report this to our team so we can look into the packaging and handling to help prevent this from happening again. If you have any concerns at all about the product you received — whether it's the condition, quantity, or anything else — please don’t hesitate to reach out to us at [email protected]. We’re here to help and want to make sure you feel completely comfortable with what you received. All the best, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Mary, We're sorry for the frustration here. Upon checking your order, it shows that the Tailored Probiotic Chews were placed in the Small size. We also want to clarify that your order was sent with free shipping as part of the benefits of your subscription, so there was no charge for overnight shipping on our end. A member of our team will be reaching out to assist you directly and walk you through the next steps. Thank you again for your patience. Kind regards, PetLabCo.

Response from PetLabCo.Nov 4, 2025

Hi Peg, We’re sorry for the mix-up and for the frustration this has caused. We can confirm that one of our representatives has already addressed your concern and helped cancel your subscription as requested. Thank you for bringing this to our attention and for your patience while we got this sorted out. We hope everything is now all set the way you prefer. All the best, PetLabCo.

Response from PetLabCo.Nov 4, 2025

Hi Virginia, We’re sorry to hear about the condition your package arrived in. We completely understand how upsetting it must be to receive a damaged and incomplete order. We can see that one of our customer experience team members has already resolved this for you and sent a replacement with expedited shipping to make things right as quickly as possible. We truly appreciate you taking the time to share these details — your feedback about the packaging is invaluable, and we’ll be sure to report it to the appropriate team to help prevent this from happening again in the future. All the best, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Cynthia, We're really sorry to hear about the delay with your delivery. One of our commitments is to provide reliable shipping services. However, there may be occasional delays due to factors beyond our control, such as carrier issues. We truly value your feedback regarding this, and we will make sure this is shared with our team so we can continue improving. We can also see that one of our customer experience team members has already assisted you, and we truly hope everything has now been taken care of to your satisfaction. Warm regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Ryan, Thank you so much for letting us know, and we're truly sorry for the experience you’ve been having with the carrier. We're relieved to hear you were still able to locate it, but it should never have been handled that way. We’ll be sure to report this feedback to our team so we can address the issue with the carrier and work to prevent this moving forward. We definitely want to ensure your future orders arrive safely and with care. If you have any concerns with your future orders, please let us know at [email protected], and we'll be happy to assist. Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding. All the best, PetLabCo.

Response from PetLabCo.Nov 4, 2025

Hi Dianna, We're sorry to hear your dogs aren't fans of our product. We understand that every dog is unique, including their palates. Try adding some of their favorite treats, like peanut butter, cheese, or yogurt—just be sure to keep an eye out for any allergies or sensitivities they might have. A member of our customer experience team will also be reaching out to provide further tips. Thank you so much for your review. Kind regards, PetLabCo.

Response from PetLabCo.Nov 4, 2025

Hi Brandi, We’re truly sorry to hear about the repeated delivery issues you’ve experienced. We completely understand how frustrating it must be. We can see that one of our customer experience team members has already sent a replacement for your order, and it’s currently on its way to you. We’ll also be reporting your feedback to the appropriate team so we can review this with our carrier and do our best to prevent it from happening again. We genuinely appreciate your patience and understanding, and we hope to restore your trust in us. All the best, PetLabCo.