PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Antonio G.
Never got my delivery .
Response from PetLabCo.Nov 5, 2025
Hi Antonio, We are very sorry you haven't received your order yet. It shows that your order was successfully delivered last November 1st. Nonetheless, we’re here to help and would love to investigate this further. A dedicated member of our customer experience team will be reaching out to help you with this directly. We truly appreciate your patience. Kind regards, PetLabCo.
No G.
No good , cancel the order because no pet, 3 moth cancel
Response from PetLabCo.Nov 5, 2025
Hi Rosa, Thank you so much for letting us know. We're really sorry to hear that you no longer have your pet. A member of our team will be reaching out to assist you with your cancellation. We appreciate your patience, and we want to send our heartfelt thoughts your way. Take care, PetLabCo.
customer
Cancel my subscription
Response from PetLabCo.Nov 4, 2025
Hi there, We understand that you wish to cancel your subscription. It shows that a member of our team has already taken care of your cancellation request for you. We truly appreciate you being part of the PetLabCo. family and hope to have you and your pup back with us in the future. Wishing you both all the best! Warm regards, PetLabCo.
Francine G.
Driver just left package outside screen door in full view, could have put behind door away from porch pirates. Good thing I got home as he was driving away and got my package.
Response from PetLabCo.Nov 5, 2025
Hi Francine, We regret to hear that your package was left in such a visible spot. We can imagine how worrying that must have been. We really appreciate you sharing this, and we’ll make sure to pass this feedback along to our delivery partner so we can work on improving delivery instructions and handling moving forward. Your peace of mind matters to us. If you ever have concerns about your future shipments, please feel free to reach out at [email protected]—we’re here to support you every step of the way. Warm regards, PetLabCo.
Scott B.
I don't wish to purchase this item any longer. Please cancel my subscription. Thank you.
Response from PetLabCo.Nov 4, 2025
Hi Scott, We're sorry to hear you want to cancel. We appreciate you letting us know. A member of our team will be reaching out to take care of your subscription cancellation. Thank you for giving us a try! We hope you’ll consider being part of our community again. All the best, PetLabCo.
Kathy J.
Got conflicting emails on when the products would be delivered. Got one email that my product would come tomorrow January 1st! Got another email that inclement weather prevented the delivery of the product. I live in metro Phoenix, clear skies and the temp was in the 80’s. Was frustrating enough that I thought about canceling my prescription with you. Finally showed up on Saturday the 1st. Even that tho showed up with 2 different deliveries that day!
Response from PetLabCo.Nov 5, 2025
Hi Kathy, We're truly sorry for the confusion and frustration with the delivery updates. We can see that you currently have two active subscriptions, which are scheduled to ship a day apart, even though they ended up being delivered on the same day. We’ll make sure to share your delivery feedback with our team so we can continue refining our communication and avoid situations like this moving forward. If you have any concerns, please don't hesitate to reach out to us at [email protected]. Kind regards, PetLabCo.
martina N.
My dog is dead! Stop sending this to me! I've tried multiple ways to end this! I will never tell people to work with this company!
Response from PetLabCo.Nov 4, 2025
Hi Martina, We are so sorry for your loss and the distress caused by your subscription. Please know that we are here for you as you navigate through this tough time. We will be reaching out directly to make sure that your subscription is canceled. Thank you so much for your patience. Take care, PetLabCo.
Van G.
My order was not delivered to my office. It was found by someone in our office building by the elevator. Luckily that’s person brought up to my office
Response from PetLabCo.Nov 4, 2025
Hi Van, We regret to hear about this experience with your order. We’re very glad that someone in your building found it and was kind enough to bring it to you. Thank you so much for letting us know — we’ll be sure to report this to our team so we can review it with the carrier and do our best to make sure this doesn’t happen again. We truly appreciate your patience and understanding. Warm regards, PetLabCo.
