PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Aug 17, 2026

Hi Lucia, We are truly sorry to hear about the consistent issues you've experienced with your deliveries. It is certainly not our intention for packages to be left in an inconvenient or unsecure location, especially where they are exposed to heat. We understand how frustrating this must be, and we appreciate you bringing this to our attention. We are actively investigating this internally to ensure your packages are delivered correctly and safely in the future. Thank you for being a part of our community! Regards, PetLabCo.®

Response from PetLabCo.Aug 17, 2026

Hi Jim, We are so sorry you have had this experience. That definitely should not have happened. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 11, 2026

Hi Patrick, We are so sorry to hear about your experience. That would be very frustrating and is not what we want for our customers. We would love the opportunity to look into what happened here. Can you please share your order number so we may locate your account and assist you further? Thank you so much for bringing this to our attention. We hope to hear back from you soon. Best regards, PetLabCo.®

Response from PetLabCo.Aug 10, 2026

Hi there, We are sorry to hear you have had this experience. That is certainly not what we want for our customers. We were not able to locate any recent messages from you, but our team would be happy to assist you with this. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 5, 2026

Hi there! Thank you for your feedback - it means a lot to us. We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique. We would love the opportunity to help you explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 4, 2026

Hi Darcy, We are deeply sorry to hear about your experience, and we completely understand your frustration. We hope the resolution we've since provided has helped address your concerns. As a trusted pet health partner, we're always here to support you and are happy to help if you need anything further. Warm regards, PetLabCo.®

Response from PetLabCo.Aug 5, 2026

Hi Lisa, We are sorry to hear about your experience. We understand how frustrating that would be. We were unable to locate any cancellation requests associated with your account. You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login Our team is also available to help with cancelation requests and is available at: Phone: 1-866-473-8522 Email: [email protected] We take concerns like this very seriously and a member of our team will be reaching out to you directly to better understand what happened. Thank you so much for bringing this to our attention. Regards, PetLabCo.®

Response from PetLabCo.Jul 27, 2026

Hi Joyce, We are sorry to hear about your experience! We understand all dogs are unique. It may be helpful to go over other options. A member of our Customer Experience team will be in touch soon. Regards, PetLabCo.®