We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Customer service is excellent! If you have a problem with your order, you get a response right away. There products are superb and I trust Petlab products! Thank you!
Response from PetLabCo.Apr 19, 2021
Hi Jeannie,
We're tickled-pink hearing about your trust in our products! 🥰 Thanks for your lovely review! We're glad to know you're getting awesome customer services too. We hope to serve you more in the future! Thanks again for being a great customer and we hope your fur baby continues to enjoy our products!❤️
All the best,
Petlab Co.🐶
DG
David G.
Permanent customer service has been…
Permanent customer service has been outstanding. Waiting on my order. If product is as advertised or not I will be writing a separate review. FYI. I'm a retired veterinarian with 36 years in private practice.
David Gordon
Response from PetLabCo.Apr 19, 2021
Hi David,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with us, our staff will definitely be happy to read what you wrote 🥰 We're so excited for your fur baby to receive and try our product! We appreciate your feedback and love hearing about your personal experiences so please let us know how you get on.❤️
All the best,
Petlab Co.🐶
MO
Maxine O'Brien was S.
Don't knock it until you've tried it on your own pet. I was a bit sceptical about the Anti-itch and…
Was sceptical about the Anti-itch and Coat Support & more so as, a bit on the expensive side, but as there were alot of reviews and an offer running at the time I ordered a pot and set up an account to receive offer. Oh boy was I glad I did, my 8 month Tibetan Terrier was constantly chewing and pulling fur from paws, itching his coat to the point it made me cry for him. I had tried other options online and similar product's to no avail especially as my pup was so fussy with what he eats. But he loves these chews. I give him one chew when we get up in the morning and he knows he gets one, because I have forgotten a couple of times and he's gone and sat by his cupboard and barked. These chews started working properly after about the second week, though had noticed the metal tags on his collar wasn't jangling so much after the first week. His coat was looking lovely, and if you know the fur of a Tibetan Terrier it is long and very thick. My boys fur is so healthy and in fab condition, people are always commenting on it. We tell them about this company and how it has helped our boy. I immediately set up a monthly subscription for one tub and ordered another straight away, which I found so easy to do. Delivery was quick and I was kept informed by email, when order was processed/despatched or with my local delivery/courier company. I haven't looked back since, and the subscription is hassle free so I don't worry about forgetting to order another. My boy is 16 months now and the only itch he has is when his coat starts to shed for the seasons ie: autumn/winter and now spring/summer, as he isn't a dog that malts, he has a mix of human like hair and fur. I would definitely recommend PetLab Co, and also this product, if your pet tends to itch alot and chew its paws but you have to have them month to month not expect miracles after few days or once they start working stop giving them to your pet. They have to build up to stop itch and keep coat looking and feeling so shiny and soft. Also if my fussy boy enjoys them, I can't see why most pets wouldn't eat them too.
Response from PetLabCo.Apr 18, 2021
Hi Maxine,
Thank you so much for sharing your wonderful story and how our chews have helped to make a difference to your pup's life.🥰 Hearing your success stories makes our work so worthwhile! We have nothing but high hopes for your overall Petlab experience! Please trust we will always strive to provide you and your beloved fur baby the excellent service and quality products you deserve. We look forward to working with you again in the future! ❤️
All the best,
Petlab Co.🐶
LM
Lisa M.
Great Products
This company has great products that work on my dogs. I had a problem and email them and they take care of it usually within 24 hours --I appreciate all their great service!!! Keep up the good work !
Response from PetLabCo.Apr 18, 2021
Hi Lisa,
Thanks for the overwhelming review! We're glad to hear that the products are working great for your fur babies and you appreciate our services! 🥰 We promise to keep up the good work for you and your pups. We're always here to help and your pups health is our top priority.❤️
All the best,
Petlab Co.🐶
LI
Linda
I received a prompt and courteous…
I received a prompt and courteous response to my question and they even followed up. I a very pleased with the service I received.
Response from PetLabCo.Apr 17, 2021
Hi Linda,
Thanks a lot for your compliments! 🥰 We're pleased to hear that you had a delightful experience with us. We can assure you we will always strive to provide you a world-class service and top-notch products! We hope to serve you more!❤️
All the best,
Petlab Co.🐶
DV
dinorah V.
Every itch my dog 🐶 felt
Every itch my dog 🐶 felt
It hurt me. So I purchased the anti itch chewable and they worked amazing right on the third day I saw the difference
Response from PetLabCo.Apr 15, 2021
Hi Dinorah,
We're thrilled to hear that you've seen amazing results with our chews. We're so happy for you and your dog!
Thank you for your wonderful review and for believing in us. ❤️
All the best,
Petlab Co.
PM
paul miles H.
My dog has stopped chewing his paws…
My dog has stopped chewing his paws with the anti itch pills I purchased from Petlab Company.
Response from PetLabCo.Apr 15, 2021
Hi Paul,
We’re so happy to hear that our Itch Relief chews are helping your sweet pup. It's comments like this that really inspire us to do what we do!
Thank you so much for sharing your feedback! ❤️
All the best,
Petlab Co.
DC
Deborah C.
Great product, and my dog loves the taste.
I bought the Itch Relief chews for my dog. They are amazing. When I ordered a second time, the package got lost somewhere in transit with the postal service. I spoke to Customer Service, they were friendly, and very helpful. I told them I was tracking the package. They did research on their end as well. They shipped out a new package for me the next day. I recieved it in just a few days, and my oup is back on track with no itching. This definitely works.
Response from PetLabCo.Apr 14, 2021
Hi Deborah,
Thanks for your compliments! 🥰 We are glad to hear that the chews are working great for your fur baby and you appreciate our services! Rest assured we will always strive to provide you with a top-notch service. We're always here to help and your pup's health is our priority.❤️
All the best,
Petlab Co.🐶