PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 6, 2025

Hello Stephen, We appreciate you bringing this delivery issue to our attention. We’re so sorry to hear about your delivery experience. We completely understand how frustrating that must have been. Our standard delivery timeframe is within 3–5 business days, but we recognize that courier delays can sometimes occur due to factors beyond our control. While we don’t directly manage how couriers deliver packages, we’ll share your feedback with our shipping partners to help prevent this from happening again. Kind regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hello Andrea, We’re truly sorry for the confusion and frustration you experienced with your order and when trying to reach us. A member of our Customer Experience team will follow up with you directly to provide support and help resolve the issue. We really appreciate you sticking with us while we sort this out. All the best, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hello Tracey, We regret to hear that you haven't received your order yet. We can see that your order was delivered on November 4th. A representative from our team will be in touch to assist you and make sure this gets resolved. We sincerely appreciate your patience throughout this. Kind regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Vickie, We're truly sorry to hear that you only received one item when you ordered three. We can see that one of our customer experience team members has already taken care of this for you and processed a replacement for the missing jars with expedited shipping, so you won’t be waiting long to receive the rest of your order. Please know that this is not the experience we want for you, and we’ll be reporting this to our fulfillment team to make sure this doesn’t happen again. We truly appreciate your patience and understanding. All the best, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Melissa, We regret to hear that the delivery was not successful and that the package arrived empty. We will look into this matter to prevent similar issues in the future and send a replacement as soon as possible. We’ll have one of our Customer Experience team members connect with you directly to take care of this. Thank you for your patience. Warm regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Melinda, We regret that you had trouble canceling your subscription. Upon checking, it shows that you have successfully canceled your subscription in our customer account portal. Regarding your order, a dedicated member of our customer experience team will be reaching out to help you with this. Thank you for your patience. Kind regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Patti, We're sorry to hear your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We would very much like to investigate this instance further to make sure we understand all the circumstances around your dog's experience. Could you let us know your Order ID? Warm regards, PetLabCo.

Response from PetLabCo.Nov 5, 2025

Hi Amy, Thank you so much for taking the time to share this with us. We're sorry to hear about the experience you had with the delivery driver. We appreciate you letting us know what happened. Although the couriers are third-party partners and we don’t have direct control over their drivers, we will be reporting this incident to the carrier so they can address it with their delivery team. Thank you again for bringing this to our attention. Your feedback genuinely helps us maintain a better and more respectful delivery experience moving forward. Kind regards, PetLabCo.