PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 7, 2025

Hi Paul, We're sorry to hear you're not seeing the desired results yet, and that your order seemed short. Just to share a bit more detail, it can take up to 3 months of daily use for supplements to show their potential benefits. Also, each jar of our Probiotic Chews contains 30 chews, but the daily amount depends on your pup’s weight — some dogs need more than one chew per day to receive the proper dosage. ​ Someone from our team will connect with you to see whether the amount given so far aligns with the recommended dosage and also double-check your order to make sure everything was sent correctly. Thank you for bearing with us. Best regards, PetLabCo.

Response from PetLabCo.Nov 7, 2025

Hello Marcus, We're truly sorry to hear that your order arrived incomplete. This is far from the experience we want for you. One of our Customer Experience Team members has already reached out and arranged a replacement for the missing items, and this has been sent with expedited shipping so it gets to you as quickly as possible. We’ll also be reporting this to our fulfillment team to help ensure this doesn’t happen again. We appreciate your patience and understanding while we make this right. Kind regards, PetLabCo.

Response from PetLabCo.Nov 7, 2025

Hi Giovanna, We are sorry to hear about the damaged package and missing product. We can see that a member of our Customer Experience Team has already stepped in and arranged a replacement order for you, and this has been sent out with expedited shipping, so it should reach you as quickly as possible. We’ll also be reporting this to our fulfillment team to make sure situations like this are prevented moving forward. Your feedback is incredibly important. Warm regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

We’re so sorry to hear that you’re still receiving charges after canceling. That’s definitely not the experience we want for you. We’ll investigate this issue right away to ensure it’s resolved as quickly as possible. In the meantime, our team will be reaching out directly to confirm your subscription has been fully canceled and to make sure you’re taken care of. Thank you so much for bringing this to our attention — we really appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Ellen, We’re so sorry to hear about your experience with the Salmon-Flavored Probiotic Chews. This isn’t the quality we aim to deliver, and we completely understand your frustration. In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Kenny, We’re so sorry to hear that your package arrived open and missing an item. That’s definitely not the experience we want for our customers. We’ll look into this right away to make it right. In the meantime, our team will be reaching out to ensure you’re fully taken care of. Thank you so much for bringing this to our attention — we truly appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Joyce, We’re so sorry to hear about the way your package was delivered. We completely understand your concern, especially with the high foot traffic near your porch. We’ll investigate this with our shipping provider. In the meantime, our team will be reaching out to make sure you’re fully taken care of. Thank you so much for bringing this to our attention — we truly appreciate it! Kind regards, PetLabCo.

Response from PetLabCo.Nov 6, 2025

Hello Joann, We’re so sorry to hear about the confusion and inconvenience with your delivery. We completely understand how frustrating it must have been to see your package marked as delivered before it actually arrived. While we don’t have direct control over courier scans or delivery timing, we’ll raise this issue with our shipping provider to help prevent it from happening again. In the meantime, our team will be reaching out to make sure you’re fully taken care of. Thank you so much for bringing this to our attention. We truly appreciate your patience and feedback. Kind regards, PetLabCo.