PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Nov 10, 2025

Hello Faye, We’re really sorry to hear about the unexpected charge after you canceled your order. We completely understand how important it is to manage your budget and space out your purchases. Our team will be reaching out to look into this and ensure everything is properly sorted for you. Please keep an eye on your email; we’ll make sure you’re fully taken care of. Best Regards, PetLabCo.

Response from PetLabCo.Nov 10, 2025

Hello Joann, We’re so sorry for your loss — our hearts go out to you. 💛 We completely understand and will make sure all subscriptions are canceled so you don’t receive any further shipments. Our team will also reach out shortly to confirm everything has been taken care of. With sympathy, PetLabCo.

Response from PetLabCo.Nov 10, 2025

Hello Gloria, Lamentamos mucho que tu dirección de entrega no se haya actualizado correctamente. 🐾 Entendemos lo frustrante que puede resultar esto. Nuestro equipo se pondrá en contacto contigo directamente para ayudarte y garantizar que se resuelva. ¡Gracias por informarnos! Atentamente, PetLabCo.

Response from PetLabCo.Nov 9, 2025

Hello Nancy, We appreciate you bringing this to our attention. We’re sorry to hear that your package wasn’t delivered directly, especially while you were home. Our team will look into this and reach out to ensure you’re fully taken care of. Thank you for letting us know! Kind regards, PetLabCo.

Response from PetLabCo.Nov 9, 2025

Hello Brian, We are sorry to hear that the package was resealed and incomplete. We will investigate this issue right away with our shipping provider. In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention! Kind regards, PetLabCo.

Response from PetLabCo.Nov 9, 2025

Hello Jessica, We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. This is not the level of service we strive for. Please reach out to us at [email protected] or +1-866-4-PETLAB (1-866-473-8522) so we can make things right. Best Regards, PetLabCo.

Response from PetLabCo.Nov 7, 2025

Hi Robert, We regret to hear that you do not want shipments anymore. You can always manage or cancel your subscription anytime through our Customer Account Portal. A member of our Customer Experience team will also follow up with you directly to provide support and help cancel your subscription. Thank you for being a part of our community. All the best, PetLabCo.

Response from PetLabCo.Nov 7, 2025

Hi Linda, We're sorry to hear about your experience — we never want anyone to feel pressured when requesting to cancel a subscription. We always respect our customers’ decisions to cancel, regardless of the reason, and we're sorry that this was not reflected in your interaction with us. For future reference, we also have a Customer Account Portal where you can manage or cancel subscriptions anytime. If you don’t mind sharing your Order ID, we’d like to investigate this further to understand where things went wrong and make sure it is properly addressed with our team. We truly appreciate the opportunity to make this right. Kind regards, PetLabCo.