We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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i had a auto renew subscription. It kept coming. My dog has sadly passed, i told them, they sent me the most heartfelt email back and sent a return label. No Questions asked..Great company
Response from PetLabCo.Aug 3, 2021
Hi Steve,
We are so sorry for the loss of your beloved dog. We just wanted you to know that you are in our thoughts. We're happy to hear that our chews have helped him enjoy his last days with you. I'm pretty sure he is pain-free now and watching you from the Rainbow Bridge.🐶
Thank you for making Petlab a part of your beloved pet's life. Sending virtual hugs your way! ❤️
All the best,
Petlab Co.
CM
Carlene M.
My dog loves them
I would like to say my dog loves the itch relief. I give them to her daily and she actually reminds me when it is time. She thinks they are treats. Thanks for this product.
Response from PetLabCo.Aug 3, 2021
Hi Carlene,
We are so happy to hear your fur baby loves our chews!🥰 It means the world to us! We can assure you that our products are made to the highest standards and finest ingredients that is suitable for the needs of your fur baby. Cheers!❤️
All the best,
Petlab Co.
PS
Pam S.
A miracle!!
My dog Classy, is 16 years old, for at least the last 5 or more years she had been miserable with itching, chewing, head shaking and the dry flaky skin that was everywhere. She is a miniature labradoodle and the best dog in the world! ( Of course ,in my eyes) ,and I honestly have spent hundreds trying to help her.I have tried ANY product I could find from supplements to sprays to rubs to lotions to special food ,I mean everything. So I saw the add about allergy's and my dog had everything they listed, so I thought I would try it.She has been taking the daily probiotic support treats for about 3 weeks, AND it's a miracle, she no longer is shaking her head, or chewing her paws constantly, and her skin is getting better every week, she is even eating better and acting more like a 6 yr. Old, then a 16 yr. Old. I can't recommend this product enough and am so happy we found it. Love and kisses from Classy.!!
Response from PetLabCo.Aug 3, 2021
Hi Pam,
Thank you so much for sharing your story and how our chews have helped to make a difference to your Classy's life.🥰 It makes all our time so worthwhile when we hear your pup's improving so much and feeling great in themselves again. We would love to hear more about his progress over the next few months too and hope our chews can keep helping her feel happier and so much better! ❤️
All the best,
Petlab Co.
BM
Blanca M.
Probiotic chews really work!…
It's only been a week I started giving my 10 year old yorkie probiotic chews and I already see a huge improvement. I have tried everything to flea shampoos, simparica, changing her diet and nothing worked. The first time I gave my yorkie the probiotic chews she threw up just once there after she takes the chews with no problems. Thanks to the makers of probiotic chews.
Response from PetLabCo.Aug 3, 2021
Hi Blanca,
Thanks for sharing this great news with us! We're over the moon to hear you're already seeing such amazing improvements in her!🥰 We love that you are seeing a transformation. Here's to happier and healthier fur baby forever more!❤️
All the best,
Petlab Co.
MA
Maria
Orders are always on time and your…
Orders are always on time and your products have worked wonders on my senior dog
Response from PetLabCo.Aug 1, 2021
Hi Maria,
Thank you for sharing your experience. We are glad to hear that you received your orders in a timely manner!🥰 More so that the products are working for your pup. Please let us know if there is anything we can do to help improve your experience. We appreciate your business.❤️
All the best,
Petlab Co.
DW
Donna W.
Fantastic customer service
Fantastic customer service. Fixed my login problem and also checked back several times to make sure I was satisfied. Very polite.
Response from PetLabCo.Aug 1, 2021
Hi Donna,
Thank you for your kind words. We are so glad you had an enjoyable experience with us.🥰 We will always strive to make everything right for you. Again, our heartfelt apologies for the inconvenience caused and we appreciate your patience while we were sorting this matter.❤️
All the best,
Petlab Co.
MI
Milly
These products are great
These products are great. Shows it working fast compared to other products I use before. I had to go back to this company. Im pleased
Response from PetLabCo.Jul 31, 2021
Hi Milly,
Thanks for your overwhelming review! We're glad that of all the products you've tried before, it's us who gained your trust.🥰 We have nothing but high hopes for your overall Petlab experience! We hope to serve you more in the future!❤️
All the best,
Petlab Co.
CO
Courtney
I am been using these for about almost…
I am been using these for about almost two years now. I’m have mine on automatic delivery every month had changed it to two since I was getting so many some how and still have a bottle left when it was time for the next delivery. I can say it’s been helping. She is almost 13 years old with arthritis but still loves to play like a little puppy. I will say if it wasn’t for these chews her arthritis would probably be much worse. I’m just sad I didn’t start these sooner.
Response from PetLabCo.Jul 31, 2021
Hi Courtney,
Thanks for sharing this great news with us! We're thrilled to hear she's continuously getting better and hopefully she'll feel like a young pup again soon!🥰 We hope to hear more from you and her, your feedback is very valuable to us. ❤️
All the best,
Petlab Co.
